HP EliteBook Folio 1020 G1 Notebook PCHP EliteBook Folio 1020 G1 Special Edition Notebook PCMaintenance and Service Guide
Category Description●128-GB (not available for Special Edition models)●128-GB, TLC (not available for Special Edition models)Audio and video Two stere
12 Backup and recovery in Windows 10This chapter provides information about the following processes. The information in the chapter is standard proced
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 93.●If your comp
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not
Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o
Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard d
13 Backing up, restoring, and recovering in Ubuntu LinuxRecovery after a system failure is as good as your most recent backup. As you add new software
Creating a restore image on a USB deviceNOTE: Be sure AC power is connected to the computer before you begin this procedure.You can use Recovery Media
Backing up your data lesThe Deja Dup Restore Tool allows you to back up your data les.You should back up your data les on a regular schedule to mai
14 SpecicationsComputer specications Metric U.S.DimensionsWidth 31.0 cm 12.2 inDepth 21.0 cm 8.27 inHeight (non-touch) 1.57 cm 0.62 inHeight (touch
Category Description45-W HP Smart AC adapter45-W, 2-prong AC adapter65-W HP Smart AC adapter65-W Slim AC adapterPower cords:2-wire plug (4.5 mm) (1.0
35.6-cm (14.0-in) HD+ display specications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of color
35.6-cm (14.0-in) FHD display specications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of color
M.2 solid-state drive specications 128-GB* 180-GB* 256-GB*DimensionsHeight 1 mm 1 mm 1 mmLength 50.8 mm 50.8 mm 50.8 mmWidth 28.9 mm 28.9 mm 28.9 mm
15 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This c
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader, one or two prompts will appear—one to clear the TPM
Nonvolatile memory usageNonvolatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?W
Nonvolatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th
Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d
IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat
16 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr
Category Description●Windows 8.1 Professional 64 MSNA (not available with Bang & Olufsen Limited Edition models)●Windows 8.1 Professional 64 for E
Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th
17 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household
IndexAAC adapter, spare part numbers 20, 23AC adapter/battery light 13antenna cableremoval 55antenna, spare part number 19audio, product description 2
ngerprint reader boardremoval 61spare part number 17, 25, 61ngerprint reader bracket, illustrated 19fn key, identifying 10ForcePadremoval 63spare pa
primary storageproduct description 1processorproduct description 1product descriptionaudio 2chipset 1display panel 1docking 2Ethernet 2external media
webcam modulespare part number 18, 24, 38, 53webcam/microphone moduleremoval 37, 52WindowsRefresh 91Reset 91system restore point 92, 93Windows 7 opera
Category Description●Windows 7 Professional 32●Windows 7 Enterprise 64●Windows 7 Enterprise 32Serviceability End user replaceable parts:●AC adapter5
2 External component identicationDisplayComponent Description(1) Internal microphones (2) Record sound.(2) Webcam light On: The webcam is in use.(3)
Component Description(5) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (W
LightsComponent Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state.●O: The computer is o.(2) Caps lo
Buttons, speakers, and ngerprint readerComponent Description(1) Power button●When the computer is o, press the button to turn on the computer.●When
Component Description– or –Right-click the Start button, and then select Power Options.(2) Speaker grill Produce sound.(3) Fingerprint reader Allo
Component DescriptionEach key on the keypad performs the function indicated by the icon in the upper-right corner of the key.(6) num lk key Turns th
© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u
RightComponent Description(1) Audio-out (headphone) jack/Audio-in (microphone) jackConnects optional powered stereo speakers, headphones, earbuds, or
Component Description(4) AC adapter/Battery light●White: The computer is connected to external power and the battery is charged from 90 to 99 percen
Service tagWhen ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.14 Chap
3 Illustrated parts catalogComputer major componentsComputer major components 15
Item Component Spare part number(1) Display assembly, touch screenNOTE: Non-touch display assemblies are spared at the subcomponent level only. For di
Item Component Spare part number 128-GB, TLC 804215-001 128-GB 790051-001(9) Speakers (includes cable) For use in standard models 800583-001 For
Display assembly subcomponents, non-touch modelsItem Component Spare part number(1) Display hinge cover For use in models with an FHD display 79004
Item Component Spare part number(5) Display panel (raw), 31.75-cm (12.5-in): QHD display 790070-001 FHD display 790071-001 Display Cable Kit, inclu
Mass storage devicesDescription Spare part numberSolid-State Drive 512-GB 790057-001512-GB, TLC 833661-001256-GB, SED, OPAL2 790056-001256-GB, TLC 804
Component Spare part numberFor use in Japan 490371-291For use in North America 490371-001For use in the People's Republic of China 490371-AA1For
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you
Component Spare part numberAdapter, HDMI to VGA 701943-001Lock, HP Ultraslim Keyed Cable Lock 703372-001Mouse:HP USB optical travel mouse 757770-001HP
Spare part numberCSR agDescription490371-BB1 A Power cord for use in Israel (3-pin, black, 1.83-m)490371-D01 A Power cord for use in Argentina (3-pin
Spare part numberCSR agDescription755530-AB1 A Power cord (1.0 m, 3-pin) for use in Taiwan755530-AD1 A Power cord (1.0 m, 3-pin) for use in South Kor
Spare part numberCSR agDescription790069-001 N NFC module790070-001 N 31.75-cm (12.5-in) QHD raw display panel, non-touch790071-001 N 35.6-cm (14.0-i
Spare part numberCSR agDescription804214-171 N Keyboard with backlight for use in Saudi Arabia (includes keyboard cable and backlight cable)804214-20
Spare part numberCSR agDescription837352-001 N Speaker assembly for use in Bang & Olufsen Limited Edition models (includes cable)837353-001 N Key
4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl oor 12,00
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
iv Safety warning notice
5 Removal and replacement procedures for Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an
3. Clear the Allow Activation check box.4. Select Save changes and exit..Bottom coverDescription Spare part numberBottom cover for use on models with
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.Reverse the removal procedures to install the bott
Display assembly components (panel, bezel, webcam, microphone)CAUTION: Be sure to disconnect the battery cable before removing any components from the
5. Disconnect the battery cable.Remove the display assembly components:1. Position the computer upright, and open as far as possible.2. To remove the
b. Remove the bezel.The display bezel is available using spare part number 790046-001 for use in models with FHD displays or 790075-001 for use in Spe
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3).The webcam module is a
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2).Reverse this procedure to reassemble and in
KeyboardDescription Spare part numberKeyboard (backlit; includes keyboard cable and backlight cable)NOTE: For a detailed list of available keyboards,
3. Disconnect the main keyboard cable from the system board (3).4. Position the computer on its side and open.5. Insert a screwdriver or similar thin
Table of contents1 Product description ...
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3).7. Remove th
SSD driveDescription Spare part numberSolid-state drive512-GB 790057-001512-GB, TLC 833661-001256-GB, SED, OPAL2 790056-001256-GB, TLC 804216-001256-G
5. Disconnect the battery cable.Remove the SSD:1. Remove the Phillips PM2.0×1.8 screw (1) that secures the drive to the system board.44 Chapter 5 Re
2. Remove the drive (2) by pulling it away from the connector.NOTE: mSATA drives are designed with notches to prevent incorrect insertion.Reverse this
WLAN moduleDescription Spare part numberIntel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005Intel Dual Band Wireless-N 7265 8
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the W
Display assemblyThis section describes removing components that require you to completely remove the display panel. You can remove the display bezel,
2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer, and the remove the bracket (2).The display b
4. Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bracket to the right side of the computer, and then remove the bracket (3).The
9. Remove the computer from the display assembly (5).10. If it is necessary to replace the display hinges:a. Run a non-marking tool along the edge of
Bottom cover ... 33D
c. Remove the two Phillips PM2.5×5.2 screws (1) per hinge that secure the hinges to the display.d. Remove the acetate tape and antenna cable from the
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone module is attached to the display enclosure with adhesiv
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2).14. If it is necessary to replace the displ
15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the display enclosure (1), and then remov
RTC batteryDescription Spare part numberRTC battery (includes double-sided tape) 702853-001Before removing the RTC battery, follow these steps:1. Turn
2. Detach the RTC battery (2) from the computer.Reverse this procedure to install the RTC battery.Component replacement procedures 57
Heat sinkNOTE: The heat sink assembly spare part kit includes replacement thermal material.Description Spare part numberHeat sink assembly 790073-001B
2. Remove the heat sink (2).CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent du
Reverse this procedure to install the heat sink assembly.BatteryDescription Spare part number4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005Before di
Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable) 790074-001Before removing the ngerprint reader board,
About the boot device order ... 77Choosing
NFC moduleDescription Spare part numberNFC (Near Field Communication) module 790069-001NFC cable kit (includes NFC cable and antenna) 804213-001Before
ForcePad (Touchpad)Description Spare part numberForcePad for use in models with FHD displays (includes cable) 790066-001ForcePad for use in Special Ed
System boardNOTE: The system board spare part kit includes replacement thermal material.All system boards use the following part numbers:xxxxxx-001: W
2. Remove the WLAN antenna from the routing channel on the system board (1).3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system b
6. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer.Reverse
2. Lift the button up and o the computer (2).Reverse the removal procedures to install the power button.Component replacement procedures 67
Speaker assemblyDescription Spare part numberSpeaker assembly for use in standard models (includes cable) 800583-001Speaker assembly for use in Bang &
6 Computer Setup (BIOS) and MultiBoot in Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication betw
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the r
12 Backup and recovery in Windows 10 ... 92
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or les that the co
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” mes
7 Computer Setup (BIOS) and MultiBoot in Windows 8.1Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication be
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the r
Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is en
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.5. To save your changes and exit Computer
Using HP Sure Start (select models only)Select computer models are congured with HP Sure Start, a technology that continuously monitors the computer&
8 Using Setup Utility (BIOS) in Ubuntu LinuxSetup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and outpu
●Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter.-Or-●Use the arrow keys to select Exit > Exit Discarding Chan
1 Product descriptionCategory DescriptionProduct Name HP EliteBook Folio 1020 G1 Notebook PCHP EliteBook Folio 1020 G1 Special Edition Notebook PCProc
9 HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests
Download any version of UEFI for a specic product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed
10 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need
●Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.●Driver Recovery DVD—Installs specic drivers
1. Select Start > All Programs > Maintenance > Backup and Restore.2. Follow the on-screen instructions to set up your backup, create a system
1. If possible, back up all personal les.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select S
Using Windows 7 operating system mediaIf you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models on
11 Backup and recovery in Windows 8.1To protect your information, use Windows backup and restore utilities to back up individual les and folders, bac
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have created and any software installed on the co
Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe
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