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Appendix D Service and Support
73
The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.
Telephone Support
During the warranty period, telephone technical support is available to assist you
with setup, configuration, startup, and troubleshooting of your HP hardware
product.
Telephone support is generally available from the manufacturers and resellers of
the various non-HP hardware and software components. Refer to the product
documentation or your reseller for additional information.
Assistance with additional functions such as system design, operating system
upgrades, or performance optimization—and assistance with other technical
areas, such as cabling, non-HP hardware, or multiple operating system
environments—is available from Hewlett-Packard, resellers, or consultants at
additional charge. For example, HP offers LAN Support Service, or
Comprehensive Network Support Service with a 7-day, 24-hour option for
network operating systems and multi-vendor hardware. Contact your local HP
office for details.
Obtaining HP Repair and Telephone Support
Appendix C, “Warranty and Software License” gives details of the hardware
warranty—including which HP products are covered, travel limitations, charges
for non-HP-caused service calls, etc.
Please refer to Chapter 5 “Troubleshooting” for the steps to follow before calling
for service.
Prior to calling for support, record this information:
• Product model name and number
• Product serial number
• Applicable error messages from system or diagnostics
• Applicable hardware driver revision levels
• Add-on boards or hardware installed
• Third-party hardware or software
• Operating system type and revision level
- HP NetServer E 45 1
- User Guide 1
- Audience Assumptions 2
- Contents 3
- 1 Installation Overview 7
- Remove the Cover 8
- Key lock 9
- Install Additional Memory 10
- Figure 1-3. Installing a SIMM 11
- Configure the HP NetServer 12
- 2 HP NetServer Navigator 13
- HP Management Solutions 15
- HP NetServer Utilities 16
- Change User Preferences 16
- 3 HP Information Assistant 17
- Finding Information 18
- Installing from the CD-ROM 20
- 4 Accessories 21
- Chapter 4 Accessories 22
- 5 Troubleshooting 29
- Troubleshooting Sequence 30
- Error Messages 31
- Chapter 5 Troubleshooting 33
- Hardware Problems 35
- Password Problems 37
- Battery Problems 38
- A Specifications 41
- Weight and Dimensions 42
- Power Supply 42
- B Regulatory Information 43
- Notice for EU: 45
- DECLARATION OF CONFORMITY 46
- Notice for Germany 47
- Notice for Japan: 48
- Póliza de Garantía 49
- CONDICIONES 50
- Third-Party Software Products 53
- Third-Party Hardware Products 54
- Limitation of Warranty 55
- Customer Responsibilities 56
- Obtaining Warranty Service 57
- Technical Support 59
- U.S. and Canada 60
- Self-Help Tools 61
- • Annual network support, and 62
- Questions 66
- ∗ Product serial number 70
- ∗ Add-on boards or hardware 71
- D Service and Support 73
- HP NetServer Navigator CD-ROM 75
- Subscription Service 75
- HP NetServer Navigator 76
- Bulletin Board System 77
- Automated Fax 78
- HP NetServer Support News 78
- Telephone Support 79
- Technical Publications 81
- Joining CompuServe 82
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