Troubleshooting and MaintenanceGuide
Keyboard and mouse (wireless)Symptom Possible solutionWireless keyboard ormouse does not work or isnot detected.●Ensure that you are using the wireles
Symptom Possible solutionNo sound is produced. For Windows 7:1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting.
Software troubleshootingTo repair softwareproblems, try thesemethods:●Turn the computer off completely and then turn it on again. This is the easiest
Software programand hardware driverreinstallationIf any of your factory-installed software programs or hardware drivers are damaged, you can reinstall
3 System recoverySystem Recovery completely erases and reformats the hard disk drive, deleting all data files you havecreated, and then reinstalls the
If the computer is working and Windows 7 is responding, use these steps to perform a SystemRecovery.1. Turn off the computer.2. Disconnect all periphe
8. Complete the registration process, and wait until you see the desktop.9. Turn off the computer, reconnect all peripheral devices, and turn the comp
Choosing recovery media●To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs.
5. Select the USB flash drive from the list of media. The program lets you know how much storage isrequired to create the recovery drive. If the USB f
4 MaintenanceIt is important that you perform simple maintenance of your computer to ensure that it works at peakperformance.Schedules and tasksFollow
Copyright and License© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to changewithout notice.The
Cleaning the computer and monitorFollow these steps to clean the computer and monitor:1. Unplug the power to the computer and the monitor.2. To clean
Follow these steps to clean the touch screen:1. Turn off the computer. Tap the Start button, and then tap Shut Down.2. Disconnect the power cord from
The power to make a changeThank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest touse computers
Table of contents1 Protecting your computer ... 1Comput
1 Protecting your computerYour computer contains features that help protect the integrity of your system and its data fromunauthorized access. Review
2 TroubleshootingRefer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues wi
Symptom Possible solutionComputer seems tobe locked up and isnot responding.Use the Windows Task Manager to close any programs not responding, or rest
PowerSymptom Possible solutionComputer does notturn off when thePower button ispressed.Press and hold the Power button until the computer turns off. C
Symptom Possible solutionMouse (with cable) doesnot work or is notdetected.Unplug and reconnect the mouse cable to your computer.If the mouse is still
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