QuickSpecs
hp AlphaServer DS25
hp AlphaStation DS25
DA-11432 North America — Version 6 — March 24, 2003 25
Options
Step 17 −
−−
− Hardware and Software Support Services
• Select one of the optional CarePaq Priority Service Packages described below that best supports the
customer’s operational requirements for system availability.
CarePaq Priority Services
• CarePaq Priority Services are available for AlphaServer/AlphaStation systems
running Tru64 UNIX or OpenVMS operating systems. Priority Services are
designed for the growing number of customers who need support beyond the
basic warranty. Five packages are offered - Priority, Priority 24, Priority Silver,
Priority Gold, and Priority Executive with coverage for both Principal
servers/stations and SSPs (Subsequent System Packages) − that meet a full
range of customer support requirements.
Program Features – Principal Server
Priority
• 9 x 5 HW/SW support
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately.)
Priority 24
• 24 x 7 HW/SW support
• Named HW engineer
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately.)
Priority Silver
• 24 x 7 HW Support with Named Engineer, 4-hour response
• 24 x 7 Silver SW Support - Named Account Rep, 1-hour response Monday –
Friday, 8AM-5PM local time; 2-hour response remaining hours
• License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately.)
• Technical newsletter and SW activity review
• Proactive Patch Notification
• One (1) System Healthcheck per year
• 24 x 7 HW support with Named Engineer, 4-hour response for on-site support
Priority Gold
• 24 x 7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for HP O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately.)
• Technical newsletter, SW activity review and 10 hours Upgrade impact planning
• Proactive Revision Management
• Two (2) System Healthchecks per year
• Mandatory pre-qualification required
(45 strony)
(192 strony)
(47 strony)
(5 strony)
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