HP Compaq Elite 8200 AIO Dokumentacja

Maintenance & Service GuideHP Compaq 8200 Elite All-in-One Business PC

●Up to 1-TB hard drive, 320-GB Self Encrypting Drive, or 160-GB solid state drive●HP Blu-ray Combo Drive●6-in-1 Media Card Reader●6 USB ports●150W, 90

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch v

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard At

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes, o

C Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table C-2 Solving Power ProblemsComputer power

Front ComponentsFigure 1-2 Front ComponentsTable 1-1 Front ComponentsComponent Component(1) Webcam (4) Power button and LED(2) Single microphone arr

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Cannot format diskette.Cause SolutionInvalid media reported. When formatting a disk in MS-DOS, you may need to specifydiskette capacity. For example,

Table C-3 Solving Diskette Problems (continued)Cannot Boot to Diskette.Cause SolutionDiskette boot has been disabled in Computer Setup. 1. Run Comput

Table C-4 Solving Hard Drive Problems (continued)Drive not found (identified).Cause SolutionThe system may not have automatically recognized a newlyi

Computer will not boot from hard drive.Cause SolutionThe device is attached to a SATA port that has been hiddenin Computer Setup.Run the Computer Setu

Solving Media Card Reader ProblemsTable C-5 Solving Media Card Reader ProblemsA write-protected or locked error occurs when attempting to write to th

After inserting a media card in the reader, the computer attempts to boot from the media card.Cause SolutionThe inserted media card has boot capabilit

Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and thecomputer beeps six times. (Beeps stop

The picture is broken up, rolls, jitters, or flashes.Cause SolutionThe monitor connections may be incomplete or the monitormay be incorrectly adjusted

Certain typed symbols do not appear correct.Cause SolutionThe font you are using does not support that particularsymbol.Use the Character Map to locat

Side ComponentsFigure 1-3 Side ComponentsTable 1-2 Side ComponentsComponent Component(1) HP 6-in-1 Media Card Reader (6) Tray-load optical drive(2)

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Table C-7 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which aud

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and to thecommon causes and solutions list

Table C-9 Solving Keyboard ProblemsKeyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard connector is not properly c

Table C-10 Solving Mouse Problems (continued)Mouse does not respond to movement or is too slow.Cause SolutionMouse may need repair. See the Worldwide

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Table C-12 Solving Network ProblemsWake-on-LAN feature is not functioning.Cause SolutionS5 Maximum Power Saving feature is enabled. Disable the S5 Ma

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

New network card will not boot.Cause SolutionNew network card may be defective or may not meetindustry-standard specifications.Install a working, indu

Rear ComponentsFigure 1-4 Rear ComponentsTable 1-3 Rear ComponentsComponent Component(1) Drive access panel (7) Security lock slot(2) Center access

Out of memory error.Cause SolutionMemory configuration may not be set up correctly. Use the Device Manager to check memory configuration.You have run

Table C-14 Solving Processor ProblemsPoor performance is experienced.Cause SolutionProcessor is hot. 1. Make sure the airflow to the computer is not

Drive not found (identified).Cause SolutionCable could be loose. Check cable connections.The system may not have automatically recognized a newlyinsta

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.Cause SolutionMedia has been inserted upside down. Re-insert t

System will not boot from USB flash drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence inStorage &

Table C-17 Solving Internet Access Problems (continued)Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

D Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

HeadphoneConnector and Icon (1/8” miniphone) Pin Signal1 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightGroundLine-in AudioConnector and Icon (1/8” minip

Adjusting TiltTilt the computer forward up to 5 degrees or backward up to 20 degrees to set it to a comfortable eyelevel.Figure 1-5 Adjusting Tilt6 C

E Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

F SpecificationsAll-in One ModelsTable F-1 SpecificationsDesktop DimensionsHeightWidthDepth23.00 in18.58 in9.06 in58.4 cm47.2 cm23.0 cmApproximate We

IndexAaudible codes 94audio problems 112Bbatterydisposal 28beep codes 94booting optionsFull Boot 86Quick Boot 86Ccable pinoutsSATA data 20cautionsAC p

mousecleaning 27synchronizing wireless 30mouse problems 114Nnetwork problems 118numeric error codes 87Oopening the computer 29operating guidelines 25o

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

3. Select the All Programs menu.4. Click on the Windows Update link.In Windows 7, the Windows Update screen appears. Click view available updates and

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-1 Computer Setup—FileOpt

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—Stor

Table 3-2 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Sec

Table 3-3 Computer Setup—Security (continued)◦USB Port 3◦ USB Port 4● internal USB Ports◦ USB Port 1◦USB Port 2◦USB Port 3◦USB Port 10Slot Security A

Table 3-3 Computer Setup—Security (continued)System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models)

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—Adv

Table 3-5 Computer Setup—Advanced (continued)Device Options Allows you to set:● Turbo Mode (enable/disable). Allows you to enable and disable the Int

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

5 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

Routine CareGeneral Cleaning Safety Precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

Cables and ConnectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

6 Removal and Replacement ProceduresAll-in One (AIO) ChassisThe following sections provide information about disassembling various components of the c

Synchronizing the Optional Wireless Keyboard or MouseThe optional wireless keyboard and mouse are easy to set up. Just remove the battery tabs on both

6. Press the Connect button on the bottom of the keyboard (3) for five seconds. The blue activityLED from the wireless receiver illuminates when the s

iv About This Book

Center Access PanelThe center access panel is located above the stand. You must remove it to remove the drive coverand memory cover.Figure 6-3 Center

StandThe stand is secured with three Torx screws. You must remove the center access panel to removethe stand.To remove the stand:1. Prepare the comput

Memory Access PanelThe memory access panel is located on the rear, right side of the computer (viewed from behind).You must remove it to access the me

Drive Access PanelThe drive access panel is located on the rear, left side of the computer (viewed from behind). Youmust remove it to access the hard

3. Push downward on the two tabs on the inside edge of the panel (1) and slide the panel off thecomputer (2).Figure 6-9 Removing the drive access pan

Optical DriveThe optical drive is located under the drive access panel on the left side of the computer (viewed frombehind). It is secured with one To

5. Insert a flat-bladed screwdriver or finger to push the bracket on the rear side of the opticaldrive(2) to disengage the drive from the connector, a

Hard DriveThe hard drive is located under the drive access panel on the left side of the computer (viewed frombehind). The drive is secured with one c

5. Grasp the handle on top of the hard drive cage (1) and slide the cage toward the outer edge ofthe computer, then lift the cage out of the computer

7. Slide the hard drive out of the cage.Figure 6-17 Removing the hard drive from the cageTo replace the hard drive, reverse the removal procedures.Ha

Table of contents1 Product Features ...

MemoryMemory modules are located on the right side of the computer (viewed from behind) under thememory cover. The computer has two memory slots.Figur

NOTE: The system will not operate properly if you install unsupported SODIMMs.There are two memory sockets on the system board located behind the memo

6. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1)then press the SODIMM down (2) so that the latches loc

Top PanelThe top panel is secured with two Torx screws. Removing it allows access to the webcam and allowsyou to remove the main rear cover.Figure 6-2

Webcam ModuleThe webcam module is located at the top of the computer beneath the top panel. It is secured withtwo silver Phillips screws and has one c

8. Remove the webcam from the computer (3).Figure 6-25 Removing the webcam moduleTo install a webcam module, reverse the removal procedures.Webcam Mo

Rear CoverThe rear cover is secured with six Torx screws. You must pry it off at the seams around the edges ofthe computer.To remove the rear cover:1.

System Board CoverThe system board cover protects the system board. It is secured with six Torx screws.Figure 6-27 System board cover locationTo remo

9. Remove the six black Torx screws that secure the cover to the computer.Figure 6-28 Removing the system board cover screws10. Lift the cover from t

Sidekey BoardThe sidekey board is located on the bottom left side of the computer (viewed from behind). It issecured with two Torx screws and has one

5 Identifying the Chassis, Routine Care, and Disassembly Preparation ... 22Chassis Designation ...

12. Rotate the bottom of the board upward (3), and then remove the board from the computer.Figure 6-31 Removing the sidekey board13. If you need to r

c. The cable includes the power switch assembly (shown by callout (1) in the followingimage). The cable routes beneath the stand bracket (not shown in

Converter BoardThe converter board is located on the left side of the computer. It is secured with two Torx screws andhas two connectors.Figure 6-35

11. Lift the converter board from the computer (3).Figure 6-36 Removing the converter boardBe sure to correctly position the jumpers on the converter

SpeakersThe speakers are located at the bottom of the computer. Two separate speakers are each secured bytwo Torx screws and have separate cables and

12. Remove the speakers from the computer (3).Figure 6-38 Removing the speakersTo install the speakers, reverse the removal procedures.WLAN ModuleThe

7. Remove the top panel (see Top Panel on page 45).8. Remove the rear cover (see Rear Cover on page 48).9. Remove the system board cover (see System B

Heat Sink (Thermal Module)The heat sink is secured with six Torx screws. You do not have to remove the fans to remove theheat sink.Figure 6-42 Heat s

12. Lift the heat sink from the computer (6).CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermalgrease on the su

Processor1. Prepare the computer for disassembly (see Preparing to Disassemble the Computeron page 29).2. Remove the center access panel (see Center A

Heat Sink (Thermal Module) ... 59Processor

To install a new processor:1. Place the processor in its socket and close the retainer. Make sure the slot in the processor fitsinto the post on the s

Fan AssemblyThe fan assembly consists of two fans located near the top of the computer below the heat sink. Theassembly is secured with four Torx scre

12. Lift the fan assembly from the computer (3).Figure 6-46 Removing the fan assemblyTo install the fan assembly, reverse the removal procedures.64 C

Display CableThe main display cable is located just above the system board. The heat sink covers the connectoron the display panel.Figure 6-47 Displa

12. Disconnect the cable from the display panel by pressing in the latches on the side of the cable(2) and pulling it from the connector (3).Figure 6-

System BoardThe system board is located on the right side of the computer (viewed from the rear) under thesystem board cover. It is secured with seven

15. Remove the seven silver Torx screws (circled in image) that secure the system board to thecomputer.Figure 6-50 Removing the system board16. Lift

4. Go to Security > System ID’s.5. If necessary, press Ctrl+A to initiate edit mode.6. Edit the fields listed. If the feature byte has data or is n

70 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand BracketThe stand bracket is located near the middle of the computer, below the fans. Remove the bracket togain access to the drive cables and si

Appendix D Connector Pin Assignments ... 130Ethernet

11. Lift the bracket from the computer (2).Figure 6-52 Removing the stand bracketTo install the stand bracket, reverse the removal procedures.72 Chap

Hard Drive and Optical Drive Cables and ConnectorsThe hard drive and optical drive connectors are located near the middle of the computer, below thefa

14. Disconnect the hard drive cables (4) or the optical drive cables (5) from the system board.NOTE: Be careful not to damage the cable when disconnec

Front BezelThe front bezel is located on the front of the computer and is secured to the main system bracket witheight Torx screws and eight tabs. You

17. Lift the main system bracket assembly off the front bezel (3).The display panel sits between the main bracket assembly and the front bezel.Figure

To remove the display panel:1. Prepare the computer for disassembly (see Preparing to Disassemble the Computeron page 29).2. Remove the center access

15. If removing the LG panel, lift the display panel from the frame.If removing the Samsung panel, remove the brackets from the display panel.Figure 6

To install a display panel, reverse the removal procedures.The following images show how the brackets should be installed on Samsung panels. Each brac

Figure 6-62 Samsung panel brackets – right side80 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

A Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

1 Product FeaturesOverviewFigure 1-1 HP Compaq 8200 Elite All-in-One Business PCThe HP Compaq 8200 Elite All-In One Business PC offers the following

Establishing a Setup or Power-on PasswordTo establish the power-on or setup password features, complete the following steps:1. Turn on or restart the

Resetting a Setup or Power-on PasswordTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the fol

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

B POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action164-MemorySize Error Memory amount has chang

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action304-Keyboard or System Unit Error Keyboard f

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1805-Ambient Temperature Previously OverLimi

Table B-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2202-PMM Deallocation Error during MEBxclean