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HP Pavilion dv8 Entertainment PC
Maintenance and Service Guide
Document Part Number: 580213-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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Podsumowanie treści

Strona 1 - Maintenance and Service Guide

HP Pavilion dv8 Entertainment PCMaintenance and Service GuideDocument Part Number: 580213-001September 2009This guide is a troubleshooting reference u

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Maintenance and Service Guide 2–12External component identificationTo see a list of hardware installed in the computer:» Select Start > Control Pan

Strona 3 - Safety warning notice

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not support

Strona 4 - Contents

Setup UtilityMaintenance and Service Guide 5–3Exiting Setup UtilityYou can exit Setup Utility with or without saving changes. To exit Setup Utility a

Strona 5 - 6 Specifications

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menuDiagnostics menuSelect To do thisLanguage Support Change the Setup Utility lang

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Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsWidth 43.6 cm 17.17 inDepth 28.6 cm 11.26 inHeight (front

Strona 7 - Product description

6–2 Maintenance and Service GuideSpecifications18.4-inch display specificationsHard drive specificationsMetric U.S. DimensionsHeight 23.0 cm 9.06 inWi

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SpecificationsMaintenance and Service Guide 6–3Blu-ray ROM DVD±RW SuperMulti DL Drive specificationsSystem DMA specificationsApplicable disc Read: W

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6–4 Maintenance and Service GuideSpecificationsSystem memory map specificationsSystem interrupt specificationsSize Memory address System function 640

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SpecificationsMaintenance and Service Guide 6–5System I/O address specificationsI/O address (hex) System function (shipping configuration) 000–01F DM

Strona 11 - Top components

6–6 Maintenance and Service GuideSpecifications0C0–0DF Direct memory access controller0F0–0F0 Numeric data processor0200–027F Motherboard resources3B

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Maintenance and Service Guide 7–17Screw listingThis section provides specification and reference information for the screws used in the computer. The

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2–2 Maintenance and Service GuideExternal component identificationTop componentsDisplay componentsItem Component Description(1) Internal display switc

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7–2 Maintenance and Service GuideScrew listingWhere used: 4 screws that secure the display assembly to the computerWhere used: 4 screws that secure th

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Screw listingMaintenance and Service Guide 7–3Where used: 4 screws that secure the display hinges to the display panelWhere used: 14 screws that secur

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7–4 Maintenance and Service GuideScrew listingWhere used: 5 screws that secure the top cover to the base enclosureWhere used: 3 screws that secure the

Strona 17 - Pointing devices

Screw listingMaintenance and Service Guide 7–5Phillips PM2.0×4.0 screw Where used: 2 screws that secure the optical drive bracket to the optical drive

Strona 18 - Front components

7–6 Maintenance and Service GuideScrew listingWhere used:1 Two screws that secure the TV tuner module to the system board2 Two screws that secure the

Strona 19 - Right-side components

Screw listingMaintenance and Service Guide 7–7Where used: One screw that secures the power button board to the top coverWhere used:1 Four screws that

Strona 20 - Rear component

7–8 Maintenance and Service GuideScrew listingWhere used: 2 screws that secure the wireless antenna transceivers to the display enclosureWhere used: O

Strona 21 - Bottom components

Screw listingMaintenance and Service Guide 7–9Where used: 4 screws that secure the display hinge cover to the display bezelWhere used: 2 screws that s

Strona 22 - Illustrated parts catalog

7–10 Maintenance and Service GuideScrew listingWhere used: 3 screws that secure the top cover to the base enclosureWhere used: One screw that secures

Strona 23 - Computer major components

Screw listingMaintenance and Service Guide 7–11Where used:1 One screw that secures the audio/infrared board to the base enclosure2 One screw that secu

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External component identificationMaintenance and Service Guide 2–3Buttons, speakers, and fingerprint readerItem Component Description(1) Power button*

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7–12 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screw Where used: 4 screws that secure the top cover to the base enclosureColor Quan

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Screw listingMaintenance and Service Guide 7–13Phillips PM2.5×6.0 captive screw Where used:1 Five captive screws that secure the mass storage device c

Strona 27 - Display assembly components

7–14 Maintenance and Service GuideScrew listingPhillips PM3.0×4.0 screw Where used: 4 screws that secure the left and right brackets to the mass stora

Strona 28 - Mass storage devices

Screw listingMaintenance and Service Guide 7–15Phillips PM2.5×5.0 broadhead screwWhere used: 3 screws that secure the subwoofer to the base enclosureC

Strona 29 - Plastics Kit

7–16 Maintenance and Service GuideScrew listingPhillips PM2.0×11.0 captive screw Where used: 4 captive screws that secure the fan/heat sink assembly t

Strona 30 - Miscellaneous parts

Screw listingMaintenance and Service Guide 7–17Phillips PM2.5×5.0 captive screw Where used: 2 captive screws that secure the fan/heat sink assembly to

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Maintenance and Service Guide 8–18Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommends that yo

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8–2 Maintenance and Service GuideBackup and recovery Number each disc before inserting it into the computer optical drive. If necessary, you can exi

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Backup and recoveryMaintenance and Service Guide 8–3Using Windows Backup and RestoreTo create a backup using Windows Backup and Restore, follow these

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8–4 Maintenance and Service GuideBackup and recovery4. Click System Restore.5. Follow the on-screen instructions.Performing a recovery✎You can recover

Strona 35 - Service considerations

2–4 Maintenance and Service GuideExternal component identification(3) Media button Starts the MediaSmart program.(4) Previous/rewind button Plays th

Strona 36 - Grounding guidelines

Maintenance and Service Guide 9–19Connector pin assignments1394 Pin Signal1TPB-2TPB+3TPA-4TPA+

Strona 37 - Workstation guidelines

9–2 Maintenance and Service GuideConnector pin assignmentsAudio-in (microphone) Audio-out (headphone)Pin Signal1 Audio signal in2 Audio signal in3 Gro

Strona 38 - Equipment guidelines

Connector pin assignmentsMaintenance and Service Guide 9–3External monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5Ground6 Gr

Strona 39 - Service tag

9–4 Maintenance and Service GuideConnector pin assignmentsHDMI Pin Signal1 Transition minimized differential signal (TDMS) data 2+2 TDMS data 2 shield

Strona 40 - Computer feet

Connector pin assignmentsMaintenance and Service Guide 9–5RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receive -7 Unu

Strona 41 - Description Spare part number

9–6 Maintenance and Service GuideConnector pin assignmentsUniversal Serial Bus Pin Signal1+5 VDC2Data3Data +4 Ground

Strona 42 - Optical drive

Maintenance and Service Guide 10–110Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltag

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10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicabl

Strona 44 - Mass storage device

Maintenance and Service Guide 11–111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general ho

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11–2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2

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External component identificationMaintenance and Service Guide 2–5Keys✎Your computer may look slightly different from the illustration in this section

Strona 47 - TV tuner module

RecyclingMaintenance and Service Guide 11–34. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2.5. Remove all

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11–4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pane

Strona 49 - RTC battery

RecyclingMaintenance and Service Guide 11–516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: The

Strona 50 - Memory module

11–6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel to

Strona 51 - WLAN module

Maintenance and Service Guide Index–1Index1394 portconnector pinout 9–1location 2–111394 Power Saving 5–4AAC adapter, spare part number 3–9, 3–10admin

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Index–2 Maintenance and Service GuideIndexaudio-in jack 9–2audio-out jack 9–2external monitor port 9–3HDMI port 9–4headphone jack 9–2microphone jack 9

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IndexMaintenance and Service Guide Index–3RJ-45 2–11TV antenna/cable 2–10Kkey components 2–5keyboardproduct description 1–3spare part numbers 3–3, 3–1

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Index–4 Maintenance and Service GuideIndexproduct description 1–3ports1394 2–11eSATA/USB 2–11expansion 3 2–11external monitor 2–11HDMI 2–11monitor 2–1

Strona 55 - Switch cover

IndexMaintenance and Service Guide Index–5hard drive 6–2optical drive 6–3system DMA 6–3system I/O address 6–5system interrupt 6–4system memory map 6–4

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2–6 Maintenance and Service GuideExternal component identificationLightsItem Component Description(1) Caps lock light On: Caps lock is on.(2) Power li

Strona 57 - Keyboard cover

External component identificationMaintenance and Service Guide 2–7(12) Drive light Blinking: The hard drive or optical drive is being accessed. Amb

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2–8 Maintenance and Service GuideExternal component identificationPointing devicesItem Component Description(1) TouchPad light White: TouchPad is en

Strona 59 - Power button board

External component identificationMaintenance and Service Guide 2–9Front componentsItem Component Description(1) Digital Media Slot Supports the follow

Strona 60 - Bluetooth module

2–10 Maintenance and Service GuideExternal component identificationRight-side components✎Your computer may look slightly different from the illustrati

Strona 61 - Keyboard

© Copyright 2009 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

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External component identificationMaintenance and Service Guide 2–11Left-side componentsRear componentItem Component Description(1) Security cable slot

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2–12 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description(1) Battery bay Holds the battery.(2) Mi

Strona 64 - Power button board cable

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

Strona 65 - Bluetooth module cable

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Strona 66 - LED board cable

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number(1) 18.4-inch, AntiGlare, high-definition, dual-lamp displ

Strona 67 - Speaker assembly

3–4 Maintenance and Service GuideIllustrated parts catalog(10) Speaker assembly 496887-001(11) Top cover (includes fingerprint reader board, fingerpri

Strona 68 - Display assembly

Illustrated parts catalogMaintenance and Service Guide 3–5(24) WLAN module:Intel WiFi Link 5100 802.11 a/g/n WLAN module for use in Andorra, Antigua a

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3–6 Maintenance and Service GuideIllustrated parts catalogDisplay assembly componentsItem Description Spare part number(1) Display enclosure 577003-00

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Illustrated parts catalogMaintenance and Service Guide 3–7Mass storage devicesItem Description Spare part number (1) Hard drive (includes left and ri

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3–8 Maintenance and Service GuideIllustrated parts catalogPlastics KitItem Description Spare part number Plastics Kit: 580404-001(1) ExpressCard slot

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Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

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Illustrated parts catalogMaintenance and Service Guide 3–9Miscellaneous partsDescription Spare part number120-W AC adapter 463953-001Power cord:For us

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3–10 Maintenance and Service GuideIllustrated parts catalogSequential part number listingSpare part number Description371693-001 Wired headset with vo

Strona 75 - Top cover

Illustrated parts catalogMaintenance and Service Guide 3–11496876-001 Display Cable Kit (includes wireless antenna transceivers and cables, webcam/mic

Strona 76 - Remove the top cover:

3–12 Maintenance and Service GuideIllustrated parts catalog573758-001 System board (includes 1024 MB of graphics subsystem memory and replacement ther

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Illustrated parts catalogMaintenance and Service Guide 3–13578917-121 Keyboard for use in French Canada (includes keyboard cable)579989-001 Fan/heat s

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Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

Strona 79 - 11. Remove the top cover 2

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Strona 80 - TouchPad on/off button board

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

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4–4 Maintenance and Service GuideRemoval and replacement proceduresEquipment guidelinesGrounding equipment must include either a wrist strap or a foot

Strona 82 - System board

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

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Maintenance and Service Guide vContents1 Product description2 External component identificationTop components. . . . . . . . . . . . . . . . . . . . .

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4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Strona 85 - Fan 514290-001

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore removing the battery, follow these steps: 1. Shut down the computer.

Strona 86 - Remove the fan:

4–8 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Strona 87 - Subwoofer

Removal and replacement proceduresMaintenance and Service Guide 4–95. If it is necessary to replace the optical drive bracket:a. Position the optical

Strona 88

4–10 Maintenance and Service GuideRemoval and replacement proceduresMass storage device✎The mass storage device spare part kit includes a left and rig

Strona 89 - Audio/infrared board

Removal and replacement proceduresMaintenance and Service Guide 4–11Remove the mass storage devices:1. Loosen the five Phillips PM2.5×6.0 captive scre

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4–12 Maintenance and Service GuideRemoval and replacement procedures6. If it is necessary to replace the left and right brackets, Mylar sleeve, connec

Strona 91 - USB board

Removal and replacement proceduresMaintenance and Service Guide 4–13TV tuner module✎The TV tuner module spare part kit does not include a TV tuner mod

Strona 92 - Power connector cable

4–14 Maintenance and Service GuideRemoval and replacement procedures✎If the TV tuner module is removed and not replaced, a protective sleeve must be i

Strona 93 - TV tuner module cable

Removal and replacement proceduresMaintenance and Service Guide 4–15RTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c

Strona 94 - Fan/heat sink assembly

vi Maintenance and Service GuideContentsBluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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4–16 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

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Removal and replacement proceduresMaintenance and Service Guide 4–17WLAN moduleBefore removing the WLAN module, follow these steps: 1. Shut down the c

Strona 97 - Processor

4–18 Maintenance and Service GuideRemoval and replacement proceduresRemove the WLAN module:ÄCAUTION: To prevent an unresponsive system, replace the wi

Strona 98

Removal and replacement proceduresMaintenance and Service Guide 4–193. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.✎The

Strona 99 - Setup Utility

4–20 Maintenance and Service GuideRemoval and replacement procedures✎If a WLAN antenna is not connected to the terminals on the WLAN module, a protect

Strona 100 - Displaying system information

Removal and replacement proceduresMaintenance and Service Guide 4–21Switch coverBefore removing the switch cover, follow these steps:1. Shut down the

Strona 101 - Setup Utility menus

4–22 Maintenance and Service GuideRemoval and replacement procedures3. Turn the computer display-side up, with the front toward you.4. Open the comput

Strona 102 - Diagnostics menu

Removal and replacement proceduresMaintenance and Service Guide 4–23Keyboard coverBefore removing the keyboard cover, follow these steps: 1. Shut down

Strona 103 - Specifications

4–24 Maintenance and Service GuideRemoval and replacement procedures3. Disconnect the LED board cable 1 from the low insertion force (LIF) connector o

Strona 104 - Hard drive specifications

Removal and replacement proceduresMaintenance and Service Guide 4–25Power button boardBefore removing the power button board, follow these steps: 1. S

Strona 105 - System DMA specifications

ContentsMaintenance and Service Guide vii7 Screw listingPhillips PM2.5×7.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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4–26 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

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Removal and replacement proceduresMaintenance and Service Guide 4–27Keyboard✎The keyboard spare part kit includes a keyboard cable.Before removing the

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4–28 Maintenance and Service GuideRemoval and replacement proceduresRemove the keyboard:1. Turn the computer upside down, with the front toward you.2.

Strona 109 - Screw listing

Removal and replacement proceduresMaintenance and Service Guide 4–296. Lift the rear edge of the keyboard 1 until it rests at an angle.7. Release the

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4–30 Maintenance and Service GuideRemoval and replacement proceduresPower button board cable✎The power button board cable is included with the power b

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Removal and replacement proceduresMaintenance and Service Guide 4–31Bluetooth module cableBefore removing the Bluetooth module cable, follow these ste

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4–32 Maintenance and Service GuideRemoval and replacement proceduresLED board cable✎The LED board cable is included with the keyboard cover, spare par

Strona 113 - Phillips PM2.0×4.0 screw

Removal and replacement proceduresMaintenance and Service Guide 4–33Speaker assemblyBefore removing the speaker assembly, follow these steps: 1. Shut

Strona 114 - Where used:

4–34 Maintenance and Service GuideRemoval and replacement proceduresDisplay assemblyBefore removing the display assembly, follow these steps: 1. Shut

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Removal and replacement proceduresMaintenance and Service Guide 4–35ÄCAUTION: Support the display assembly when removing the following screws. Failure

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Maintenance and Service Guide 1–11Product descriptionCategory DescriptionProduct name HP Pavilion dv8 Entertainment PCProcessors Intel® Core™ i7-820QM

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4–36 Maintenance and Service GuideRemoval and replacement proceduresb. Turn the display assembly upside down, with the bottom edge toward you.c. Relea

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Removal and replacement proceduresMaintenance and Service Guide 4–379. If it is necessary to replace the webcam/microphone module:a. Remove the Philli

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4–38 Maintenance and Service GuideRemoval and replacement procedures11. If it is necessary to replace the webcam/microphone module cable, remove the c

Strona 120 - Phillips PM2.5×4.0 screw

Removal and replacement proceduresMaintenance and Service Guide 4–3913. If it is necessary to replace the display inverter:a. Release the display inve

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4–40 Maintenance and Service GuideRemoval and replacement proceduresc. Remove the four Phillips PM2.0×4.0 screws 1 that secure the display hinges to t

Strona 122 - Phillips PM3.0×4.0 screw

Removal and replacement proceduresMaintenance and Service Guide 4–41Top coverBefore removing the top cover, follow these steps: 1. Shut down the compu

Strona 123 - Silver 3 5.0 mm 2.5 mm 8.0 mm

4–42 Maintenance and Service GuideRemoval and replacement proceduresRemove the top cover: 1. Turn the computer upside down, with the front toward you.

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Removal and replacement proceduresMaintenance and Service Guide 4–434. Turn the computer right-side up, with the front toward you.5. Disconnect the fo

Strona 125 - Silver 2 5.0 mm 2.5 mm 5.0 mm

4–44 Maintenance and Service GuideRemoval and replacement procedures7. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the base

Strona 126 - Backup and recovery

Removal and replacement proceduresMaintenance and Service Guide 4–4510. Release the ZIF connector 1 to which the fingerprint reader board cable is att

Strona 127 - Backing up your information

1–2 Maintenance and Service GuideProduct descriptionMass storage devices (continued)Supports the following dual hard drive configurations: 1000-GB, 7

Strona 128 - Using system restore points

4–46 Maintenance and Service GuideRemoval and replacement proceduresTouchPad on/off button boardBefore removing the TouchPad on/off button board, foll

Strona 129 - Performing a recovery

Removal and replacement proceduresMaintenance and Service Guide 4–47Remove the TouchPad on/off button board:1. Turn the top cover upside down, with th

Strona 130 - Connector pin assignments

4–48 Maintenance and Service GuideRemoval and replacement proceduresSystem boardBefore removing the system board, follow these steps: 1. Shut down the

Strona 131 - Audio-out (headphone)

Removal and replacement proceduresMaintenance and Service Guide 4–49Remove the system board: 1. Turn the computer upside down, with the front toward y

Strona 132 - External monitor

4–50 Maintenance and Service GuideRemoval and replacement procedures8. Remove the three Phillips PM2.5×7.0 screws that secure the system board to the

Strona 133

Removal and replacement proceduresMaintenance and Service Guide 4–51FanBefore removing the fan, follow these steps: 1. Shut down the computer. If you

Strona 134 - RJ-45 (network)

4–52 Maintenance and Service GuideRemoval and replacement proceduresRemove the fan:1. Remove the two Phillips PM2.0×4.0 screws 1 that secure the fan t

Strona 135 - Universal Serial Bus

Removal and replacement proceduresMaintenance and Service Guide 4–53SubwooferBefore removing the subwoofer, follow these steps: 1. Shut down the compu

Strona 136 - Power cord set requirements

4–54 Maintenance and Service GuideRemoval and replacement proceduresRemove the subwoofer: 1. Remove the three Phillips PM2.5×5.0 broadhead screws 1 th

Strona 137

Removal and replacement proceduresMaintenance and Service Guide 4–55Audio/infrared boardBefore removing the audio/infrared board, follow these steps:

Strona 138 - Recycling

Product descriptionMaintenance and Service Guide 1–3External media cards One ExpressCard slot, supporting optional ExpressCard/54 cardsDigital Media S

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4–56 Maintenance and Service GuideRemoval and replacement proceduresRemove the audio/infrared board:1. Release the ZIF connector 1 to which the audio/

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Removal and replacement proceduresMaintenance and Service Guide 4–57USB boardBefore removing the USB board, follow these steps: 1. Shut down the compu

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4–58 Maintenance and Service GuideRemoval and replacement proceduresPower connector cable✎The power connector cable is included in the base enclosure

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Removal and replacement proceduresMaintenance and Service Guide 4–59TV tuner module cable✎The TV tuner module cable is included in the Cable Kit, spar

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4–60 Maintenance and Service GuideRemoval and replacement proceduresFan/heat sink assembly✎To properly ventilate the computer, allow at least 7.6 cm (

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Removal and replacement proceduresMaintenance and Service Guide 4–61Remove the fan/heat sink assembly:1. Disconnect the fan cable 1 from the system bo

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4–62 Maintenance and Service GuideRemoval and replacement procedures✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat

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Removal and replacement proceduresMaintenance and Service Guide 4–63Processor✎The processor spare part kit includes replacement thermal material.Befor

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4–64 Maintenance and Service GuideRemoval and replacement proceduresRemove the processor: 1. Turn the processor locking screw 1 one-half turn counterc

Strona 148

Maintenance and Service Guide 5–15Setup UtilityStarting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be us

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