HP xw4300 Dokumentacja

1HP xw4300 WorkstationService and Technical Reference GuideFirst edition: 05/2005

10P.2 Updating BIOS, Drivers, and SoftwareHP continually strives to implement new enhancements that will increase functionality, performance, and reli

System Diagnostics and Troubleshooting100Beeps and blinks RED 5 times Pre-video memory error:1. Reseat memory modules.2. Replace memory modules one at

System Diagnostics and Troubleshooting 1015.7 Troubleshooting Scenarios and SolutionsThis section presents an extensive overview of various troublesho

System Diagnostics and Troubleshooting102System does not power on and the LEDs on the front of the workstation are not flashing.System is unable to po

System Diagnostics and Troubleshooting 1035.7.2 Solving Power Supply ProblemsTesting Power SupplyBefore replacing the power supply, use the Built-In S

System Diagnostics and Troubleshooting1045.7.3 Solving Diskette ProblemsTable 5-5 Diskette ProblemsProblem Cause SolutionDiskette drive light stays on

System Diagnostics and Troubleshooting 105Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify

System Diagnostics and Troubleshooting1065.7.4 Solving Hard Drive ProblemsTable 5-6 Hard Drive ProblemsProblem Cause SolutionHard drive error occurs.

System Diagnostics and Troubleshooting 1075.7.5 Solving Display ProblemsTable 5-7 Display ProblemsProblem Cause SolutionBlank screen (no video). The c

System Diagnostics and Troubleshooting108High-pitched noise coming from inside a flat panel monitor.Brightness and contrast settings are too high.Lowe

System Diagnostics and Troubleshooting 1095.7.6 Solving Audio ProblemsTable 5-8 Audio ProblemsProblem Cause SolutionSound does not come out of the spe

Preface 111. Click Start > Run. 2. In the text box, enter:X:\index.htm (where X is the drive letter designator for the CD-ROM drive)3. Click OK.Lin

System Diagnostics and Troubleshooting1105.7.7 Solving Printer ProblemsTable 5-9 Printer ProblemsProblem Cause SolutionPrinter does not print. Printer

System Diagnostics and Troubleshooting 1115.7.8 Solving Keyboard and Mouse ProblemsTable 5-10 Keyboard and Mouse ProblemsProblem Cause SolutionKeyboar

System Diagnostics and Troubleshooting1125.7.9 Solving Front Panel Component ProblemsIf you are experiencing problems with one of the front panel port

System Diagnostics and Troubleshooting 1135.7.10 Solving Hardware Installation ProblemsYou might need to reconfigure the workstation when you add or r

System Diagnostics and Troubleshooting1145.7.11 Solving Network ProblemsThese guidelines do not discuss the process of debugging the network cabling.T

System Diagnostics and Troubleshooting 115System setup utility reports unprogrammed EEPROM.Unprogrammed EEPROM. Flash the ROM. See section 3.2.4 “ROM

System Diagnostics and Troubleshooting1165.7.12 Solving Memory ProblemsCAUTION: For those systems that support ECC memory, HP does not support mixing

System Diagnostics and Troubleshooting 1175.7.13 Solving Processor Problems.Table 5-15 Processor ProblemsProblem Cause SolutionPoor performance is exp

System Diagnostics and Troubleshooting1185.7.14 Solving CD-ROM and DVD ProblemsTable 5-16 CD-ROM and DVD ProblemsProblem Cause SolutionSystem will not

System Diagnostics and Troubleshooting 1195.7.15 Solving Internet Access ProblemsTable 5-17 Internet Access ProblemsProblem Cause SolutionUnable to co

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System Diagnostics and Troubleshooting1205.8 Power On Self Test (POST) and Error MessagesPOST is a series of diagnostic tests that runs automatically

System Diagnostics and Troubleshooting 121207—ECC Corrected Single Bit Errors in Memory Socket(s) y,ySingle Bit ECC error. 1. Verify proper memory mod

System Diagnostics and Troubleshooting122611—Primary Diskette Port Address Assignment ConflictConfiguration error. 1. Run Computer Setup (F10 Setup).2

System Diagnostics and Troubleshooting 1231782—Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup).2. Clear CMOS.3.

System Diagnostics and Troubleshooting124ECC Multiple Bit Error Detected in Memory ModuleChipset has detected more than one bad bit in a 64-bit quadwo

SATA Devices 125ASATA DevicesThis appendix provides additional information for setting up your SATA hard drives.• Section A.1 “SATA Guidelines”• Secti

SATA Devices126A.1 SATA GuidelinesNOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw4300 Workstation does not s

SCSI Devices 127BSCSI DevicesThis appendix provides more information for setting up your SCSI hard drive.• Section B.1 “SCSI Guidelines”• Section B.2

SCSI Devices128B.1 SCSI GuidelinesWhen installing and operating SCSI devices, you must follow these guidelines:• A wide (68-pin) SCSI controller with

SCSI Devices 129B.4 JumpersAll SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed.The controller identifies a SCSI device

Product Overview 131Product OverviewThis chapter presents an overview of the hardware components: • Section 1.1 “Product Features”• Section 1.2 “Seria

SCSI Devices130

Connector Pins 131C Connector PinsThis appendix provides pin information for your system:• Section C.1 “Enhanced Keyboard”• Section C.2 “Mouse”• Secti

Connector Pins132C.1 Enhanced KeyboardC.2 MouseC.3 Ethernet RJ-45C.4 Serial InterfaceC.5 USBKeyboard Connector Pin Signal123DataUnusedGround456+5 VDCC

Connector Pins 133C.6 IEEE 1394C.7 MicrophoneC.8 HeadphoneC.9 Line-in AudioC.10 Line-out AudioIEEE 1394 ConnectorPinSignal1power2 gnd3 tpb-4 tpb+5tpa-

Connector Pins134C.11 Ultra SCSIUltra SCSI 80-pin connectorPin Signal Pin Signal1 12V 41 12V GROUND 2 12V 42 12V GROUND 3 12V 43 12V GROUND 4 12

Connector Pins 135C.12 SATAC.13 Monitor (VGA)NOTE: Monitor connectors can vary depending on your configuration. 37 SPINDLE SYNC 77 ACTIVE LED OUT 3

Connector Pins136C.14 Monitor (DVI)NOTE: Monitor connectors can vary depending on your configuration. DVI ConnectorPin Signal Pin Signal1 T.M.D.S DAT

Connector Pins 137C.15 ATA/ATAPI (IDE) Standard Drive CableC.16 24-Pin Power (Main)C.17 4-Pin Power (for Processors)ATA/ATAPI (IDE) ConnectorPin Signa

Connector Pins138

System Board Designators 139D System Board DesignatorsThis appendix lists the system board designators for this system.Table D-19 System Board Designa

Product Overview141.1 Product FeaturesThis section contains the following information:• Section 1.1.1 “Exploded View”• Section 1.1.2 “Front Panel Comp

System Board Designators140XBT2 BATTERY Battery retainerXMM1 DIMM1 Memory slotXMM2 DIMM2 Memory slotXMM3 DIMM3 Memory slotXMM4 DIMM4 Memory slotXU1 CP

Power Cord Set Requirements 141E Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select swit

Power Cord Set Requirements142

Routine Care 143FRoutine CareThis appendix contains the additional information for caring for your system:• Section F.1 “General Cleaning Safety Preca

Routine Care144F.1 General Cleaning Safety Precautions• Never use solvents or flammable solutions to clean the workstation.• Never immerse any parts i

Routine Care 145F.6 Cleaning the MouseFollow all safety precautions stated earlier before cleaning the mouse.To clean the mouse:• Clean the mouse ball

Routine Care146

Additional Password Security and Resetting CMOS 147G Additional Password Security and Resetting CMOSThis workstation supports security password featur

Additional Password Security and Resetting CMOS148G.1 Resetting the Password JumperTo disable the power-on or setup password features and clear the po

Additional Password Security and Resetting CMOS 149CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the sys

Product Overview 151.1.2 Front Panel ComponentsThe following illustration shows a typical HP xw4300 Workstation. Drive configurations can vary.Table 1

Additional Password Security and Resetting CMOS150

Quick Troubleshooting Flows 151HQuick Troubleshooting FlowsThis appendix presents some quick troubleshooting flowcharts for some common issues.NOTE: T

Quick Troubleshooting Flows152H.1 Initial Troubleshooting

Quick Troubleshooting Flows 153H.2 No PowerH.2.1 No Power, Part 1

Quick Troubleshooting Flows154H.2.2 No Power, Part 2

Quick Troubleshooting Flows 155H.2.3 No Power, Part 3

Quick Troubleshooting Flows156H.3 No VideoH.3.1 No Video, Part 1

Quick Troubleshooting Flows 157H.3.2 No Video, Part 2

Quick Troubleshooting Flows158H.3.3 No Video, Part 3

Quick Troubleshooting Flows 159H.4 Error MessagesH.4.1 Error Messages, Part 1

Product Overview161.1.3 Rear Panel ComponentsThe following illustration shows a typical HP xw4300 Workstation. Table 1-3 Rear Panel Components1Power S

Quick Troubleshooting Flows160H.4.2 Error Messages, Part 2

Quick Troubleshooting Flows 161H.4.3 Error Messages, Part 3

Quick Troubleshooting Flows162H.5 No OS Loading

Quick Troubleshooting Flows 163H.6 No OS Loading from Hard DriveH.6.1 No OS Loading from Hard Drive, Part 1

Quick Troubleshooting Flows164H.6.2 No OS Loading from Hard Drive, Part 2

Quick Troubleshooting Flows 165H.6.3 No OS Loading from Hard Drive, Part 3

Quick Troubleshooting Flows166H.7 No OS Loading from Diskette Drive

Quick Troubleshooting Flows 167H.8 No OS Loading from CD-ROM Drive

Quick Troubleshooting Flows168H.9 No OS Loading from Network

Quick Troubleshooting Flows 169H.10 Non-functioning Device

Product Overview 171.2 Serial Number and COA Label LocationEach HP Workstation has two unique serial number labels 1 and a Certificate of Authenticati

Quick Troubleshooting Flows170

IndexIndex 171Aaccess panel, installing and removing 60airflow 19asset tracking and security 42Bbatterydisposal 53handling 53installing and remov

Index172system 31initial configuration 37installingaccess panel 60battery 76bezel blanks 62DIMMs 67diskette drive 82front bezel 61front fan 7

IndexIndex 173security lock 58speaker 64system board 92system fan 66universal clamp lock 59Ssafety precautions, cleaning 144SATARAID 126SATA dr

Index174

Product Overview181.4 Power Supply and CoolingThis section contains the following information:• Section 1.4.1 “Power Output and Cooling”• Section 1.4.

Product Overview 191.4.3 Power Consumption and Cooling The following table shows the power consumption for a typical configuration based on primary po

2Copyright Information© 2005 Copyright Hewlett-Packard Development Company, L.P.First Edition: May 2005WarrantyHewlett-Packard Company shall not be li

Product Overview201.5 Environmental Specifications The following table describes the environmental specifications.Table 1-8 Environmental Specificatio

Product Overview 211.6 ENERGY STARThe ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce e

Product Overview221.7 Hyper-Threading TechnologyHT Technology is a high performance technology, developed by Intel®, that allows a single processor to

Installing or Restoring the Operating System 232 Installing or Restoring the Operating SystemThis chapter describes installing and restoring the opera

Installing or Restoring the Operating System242.1 Installing the Operating System and SoftwareThe following section discusses the operating system and

Installing or Restoring the Operating System 25NOTE: When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a bl

Installing or Restoring the Operating System262.1.4 Linux-Enabled WorkstationsLinux-enabled HP Workstations require the HP Installer Kit for Linux and

Installing or Restoring the Operating System 272.4 Protecting the SoftwareTo protect software from loss or damage, keep a backup copy of all system so

Installing or Restoring the Operating System28

System Management 293 System ManagementThis section describes the various tools and utilities that allow for the system management of the workstation.

ContentsContents3PrefaceP.1 Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Management303.1 Computer Setup (F10)This section contains the following information to help you use Computer Setup. • Section 3.1.1 “BIOS ROM”•

System Management 31• MPS Specification 1.4 (for booting Linux SMP)The BIOS ROM is a 1MB Serial Peripheral Interface (SPI) part. The runtime portion o

System Management32Storage Device Configuration Lists all installed non-SCSI storage devices and provides options for getting specific information abo

System Management 33Security Setup Password Allows you to set and enable setup (administrator) password.NOTE: If the setup password is set, it is req

System Management34Power OS Power Management Enables/disables ACPI S3 Support, ACPI S3 Hard Disk Reset, ACPI S3 P52 Mouse Wakeup, USB Wake on Device I

System Management 35Advanced** Power-On Options Allows you to set:• POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).• POST Messages (enab

System Management36Slot 3 (PCI Express x 8’ (x4)) Configures the option ROM.Slot 4 (PCI Express x1) Configures the option ROM.Slot 5 PCI Configures th

System Management 373.2 Desktop ManagementHP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standa

System Management38• Web-accessible reporting of business critical details, such as machines with thermal warnings, memory alerts, and more• Remote up

System Management 393.2.4 ROM FlashThe workstation comes with a programmable read-only memory (ROM), also known as flash memory. By establishing a set

4Contents3.2.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Management406. Turn the power on again to restart the workstation.The following table lists the various keyboard light combinations used by the

System Management 411. Create a bootable diskette. 2. Select a setup configuration to copy. 3. Download a BIOS utility for replicating setup (repset.e

System Management423.2.5 Asset Tracking and SecurityAsset tracking features incorporated into the workstation provide key asset tracking data that can

System Management 43NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key aga

System Management44To change the Setup password, when the F10=Setup appears on the screen, press the F10 key to enter the utility.NOTE: If you do not

System Management 45Clearing PasswordsIf you forget your password, you cannot access the workstation. Refer to “Additional Password Security and Reset

System Management46NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and try again to access the utility

System Management 471999 - Master Boot Record has changed.Press any key to enter Setup to configure MBR Security.Upon entering Computer Setup, you mus

System Management48When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written

Removal and Replacement Procedures 494 Removal and Replacement ProceduresThis chapter describes removal and replacement procedures of most internal co

ContentsContents 55.4.3 Diagnostic Utility on CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal and Replacement Procedures504.1 Service ConsiderationsThe following sections discuss service considerations that should be reviewed and practi

Removal and Replacement Procedures 51• Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.Persona

Removal and Replacement Procedures52• Tamper-resistant T-15 wrench (Failsafe key) or tamper-resistant bits (required if you get locked out by solenoid

Removal and Replacement Procedures 53CAUTION: When servicing this workstation, be sure that cables are placed in their proper location during the reas

Removal and Replacement Procedures544.2 Pre-Disassembly ProceduresBefore servicing the workstation:1. Close any open software applications.2. Remove a

Removal and Replacement Procedures 554.3 System Board This section provides additional information about the system board.• Section 4.3.1 “System Boar

Removal and Replacement Procedures564.3.2 System Board ArchitectureThe following illustration shows the HP xw4300 Workstation block diagram.

Removal and Replacement Procedures 574.4 Steps for Removal and Replacement of ComponentsThis section discusses the procedures necessary to remove and

Removal and Replacement Procedures584.6 Security Lock (Optional)If a security lock is installed, remove it before servicing the unit. To remove the se

Removal and Replacement Procedures 594.8 Universal Chassis Clamp Lock (Optional)If a universal chassis clamp lock is installed, remove it before servi

6ContentsF Routine CareF.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal and Replacement Procedures604.9 Access PanelBefore accessing the internal components of the workstation, the access panel must be removed. To

Removal and Replacement Procedures 614.11 Solenoid Hood (Smart Cover) Lock (Optional)To remove the solenoid lock:1. Disconnect power from the system (

Removal and Replacement Procedures624.13 Bezel BlanksTo remove the bezel blank:1. Disconnect power from the system (section 4.2), open the access pane

Removal and Replacement Procedures 634.14 Front Panel I/O Device AssemblyTo remove the front panel I/O device assembly:1. Disconnect power from the sy

Removal and Replacement Procedures644.15 Power ButtonTo remove the power button:1. Disconnect power from the system (section 4.2), open the access pan

Removal and Replacement Procedures 654.17 Power SupplyTo remove the power supply:1. Disconnect power from the system (section 4.2) and open the access

Removal and Replacement Procedures664.18 System FanTo remove the system fan:1. Disconnect power from the system (section 4.2) and open the access pane

Removal and Replacement Procedures 674.19 MemoryTo remove a memory module:1. Disconnect power from the system (section 4.2) and open the access panel

Removal and Replacement Procedures684.19.3 Required Loading OrderUse the following illustration as a guide for installing memory:• If installing only

Removal and Replacement Procedures 694.20 Peripheral Component Interconnect (PCI) SlotsThe section contains information on the following topics:• “PCI

Preface 7PrefaceThis preface contains the following information:• Section P.1 “Important Safety Warnings”• Section P.2 “Updating BIOS, Drivers, and So

Removal and Replacement Procedures704.20.2 PCI Card SupportFor added protection, some cards have PCI holders installed to prevent movement during ship

Removal and Replacement Procedures 714.20.3 PCI ExpressPCI Express, a hardware interconnect standard (for example, I/O slots), is a point-to-point arc

Removal and Replacement Procedures72To remove a PCI Express card: 1. Disconnect power from the system (section 4.2), open the access panel (section 4.

Removal and Replacement Procedures 734.20.4 PCI To remove a PCI card: 1. Disconnect power from the system (section 4.2), open the access panel (sectio

Removal and Replacement Procedures744.20.5 IEEE-1394 (Optional)To remove an IEEE-1394 card: 1. Disconnect power from the system (section 4.2), open th

Removal and Replacement Procedures 754.21 Front Fan (Optional)To remove the front fan:1. Disconnect power from the system (section 4.2) and open the a

Removal and Replacement Procedures764.22 BatteryCAUTION: Before removing the battery, be sure your Complementary Metal Oxide Semiconductor (CMOS) sett

Removal and Replacement Procedures 774.23 Power Connections For help in identifying power cables, refer to the following information. Route or tie cab

Removal and Replacement Procedures784.24 Optical Drive (Minitower Position)To remove an optical drive:1. Disconnect power from the system (section 4.2

Removal and Replacement Procedures 794. After pulling the drive 1 out, remove the four guide screws 2 from the drive. Only remove the four guide screw

8P.1 Impor tant Sa fet y Wa rningsWARNING! Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supply. There are no user-ser

Removal and Replacement Procedures804.25 Optical Drive (Desktop Position)To remove an optical drive:1. Disconnect power from the system (section 4.2),

Removal and Replacement Procedures 813. Align the screws with the slots on the drive and slide the drive into the unit until it snaps into place.CAUTI

Removal and Replacement Procedures824.26 Diskette DriveTo remove a diskette drive:1. Disconnect power from the system (section 4.2), open the access p

Removal and Replacement Procedures 834.27 SCSI Hard Disk DriveTo remove a hard drive:1. Disconnect power from the system (section 4.2) and open the ac

Removal and Replacement Procedures842. Select a drive bay in which to install the drive. 3. Push the drive 1 into the selected bay until it snaps into

Removal and Replacement Procedures 854.28 SATA Hard DriveFor more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices”

Removal and Replacement Procedures86To install one to two SATA drives:1. Disconnect power from the system (section 4.2) and open the access panel (sec

Removal and Replacement Procedures 874.28.1 Installing Hard Drives in the Optical Drive Bay (Optional)1. Disconnect power from the system (section 4.2

Removal and Replacement Procedures884.29 CPU HeatsinkCAUTION: Different versions of the CPU heatsink exist, but the overall procedures listed are suff

Removal and Replacement Procedures 897. Use alcohol and a soft cloth to clean all the thermal interface material residue from the CPU heatsink and pro

Preface 9WARNING! Avoiding Electrical Problems with Phone Lines. If you have a modem:Do not attempt to connect this product to the phone line during a

Removal and Replacement Procedures904.30 ProcessorTo remove the processor:1. Disconnect power from the system (section 4.2), open the access panel (se

Removal and Replacement Procedures 914. Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket w

Removal and Replacement Procedures924.31 System BoardTo remove the system board:1. Disconnect power from the system (section 4.2), open the access pan

System Diagnostics and Troubleshooting 935 System Diagnostics and TroubleshootingThis chapter discusses the tools available for diagnosing and trouble

System Diagnostics and Troubleshooting945.1 Help & Support Center (HSC) and E-SupportHSC provides online access to technical support information,

System Diagnostics and Troubleshooting 955.4 HP Insight Diagnostics Offline EditionNOTE: HP Insight Diagnostics is included on CD with some computer m

System Diagnostics and Troubleshooting965.4.4 Download the ISO ImageTo download the latest diagnostic utility:1. Visit http://www.hp.com/go/workstatio

System Diagnostics and Troubleshooting 97• Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allo

System Diagnostics and Troubleshooting98NOTE: To exit HP Insight Diagnostics, click Exit in the upper-right corner of the screen then remove the Docum

System Diagnostics and Troubleshooting 995.5 Troubleshooting Using HP Intelligent Manageability FeaturesThe Local Alert Pop-Up Dialog notifies you of