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Jam in the duplexer
Note
This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The
printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2.
1. Remove Tray 2 and place it on a flat surface.
2. Remove any paper in the top of the tray opening.
3. On the left side of the tray opening, pull the green lever straight forward until the metal
paper-access plate (duplex pan) drops.
172
Chapter 8 Problemsolving ENWW
- 3500 and 3700 1
- User Guide 3
- 20555 S.H. 249 4
- Houston, TX 77070 4
- Table of contents 7
- 3 I/O configuration 8
- 4 Printing tasks 8
- 5 Managing the printer 9
- 7 Maintenance 9
- 8 Problemsolving 10
- Glossary 12
- Printer basics 13
- User guide links 14
- Using the printer 15
- Printer configurations 16
- Printer features 19
- Chapter 1 Printer basics ENWW 20
- ENWW Printer features 21
- Walk around 22
- Printer software 23
- Software for networks 24
- Utilities 25
- HP toolbox 26
- Print media specifications 28
- Control panel 31
- Control panel overview 32
- ENWW Control panel overview 33
- 1 message/prompt area 34
- 2 supplies gauge 34
- Control panel menus 35
- Menu hierarchy 36
- Configure device menu 37
- Diagnostics menu 38
- ENWW Menu hierarchy 39
- Information menu 40
- Paper handling menu 41
- ENWW Configure device menu 43
- Print quality menu 44
- System setup menu 46
- Chapter 2 Control panel ENWW 48
- I/O menu 49
- Resets menu 50
- To set use requested tray 52
- To set manually feed prompt 52
- PowerSave time 53
- Display brightness 54
- Auto continue 55
- Supplies low 56
- Jam recovery 56
- Language 57
- I/O configuration 59
- USB configuration 60
- 1 b-connector 61
- 2 parallel port 61
- HP Jetdirect print servers 62
- NetWare networks 63
- AppleTalk networks 63
- UNIX/Linux networks 63
- Network configuration 64
- Setting an IP address 65
- Setting the subnet mask 65
- Setting the default gateway 66
- Setting the syslog server 67
- Setting the idle timeout 68
- Setting the link speed 68
- To disable IPX/SPX 69
- To disable AppleTalk 69
- To disable DLC/LLC 70
- Printing tasks 71
- Controlling print jobs 72
- Priority for print settings 73
- Selecting paper 75
- Configuring trays 77
- Tray 1 custom paper 78
- Y dimension 79
- Loading paper into Tray 1 79
- To load envelopes into Tray 1 82
- Printing envelopes 83
- Loading paper into Tray 2 84
- Loading paper into Tray 3 87
- ENWW Configuring trays 89
- Printing on special media 90
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- 2-sided (duplex) printing 93
- Manual 2-sided printing 94
- Special printing situations 97
- Chapter 4 Printing tasks ENWW 100
- Managing the printer 101
- Printer information pages 102
- Configuration page 103
- Supplies status page 103
- Information tab 107
- Settings tab 107
- Networking tab 108
- Other links 108
- Using the hp toolbox 109
- HP toolbox sections 110
- Status tab 110
- Troubleshooting tab 110
- Alerts tab 110
- Documentation tab 111
- HP toolbox links 112
- Using color 114
- Press ink sets 115
- Managing color 116
- Matching colors 118
- Maintenance 119
- Managing supplies 120
- Print cartridge storage 122
- HP print cartridges 122
- Non-hp print cartridges 122
- HP fraud hotline 123
- Replacing supplies and parts 124
- To change the print cartridge 125
- Replacing the transfer kit 127
- To replace the transfer unit 128
- To replace the fuser 132
- To replace the pickup roller 136
- Chapter 7 Maintenance ENWW 138
- To reset the fuser count 139
- Cleaning the printer 140
- Configuring e-mail alerts 141
- Problemsolving 143
- Control panel message types 145
- Control panel messages 146
- ENWW Control panel messages 147
- Chapter 8 Problemsolving ENWW 148
- Paper jams 164
- Common causes of paper jams 166
- Clearing paper jams 169
- Jam in Tray 2 or Tray 3 171
- ENWW Clearing paper jams 175
- Jam inside the fuser area 176
- Jam inside the front door 182
- Jam in the duplexer 184
- Paper handling problems 186
- ENWW Paper handling problems 187
- Paper path test page 193
- Registration page 193
- Event log 194
- Printer response problems 195
- Color printing problems 200
- ENWW Color printing problems 201
- Incorrect printer output 202
- Software application problems 204
- Print quality troubleshooting 205
- Calibrating the printer 207
- Supplies and accessories 209
- Service and support 213
- HP maintenance agreements 216
- Repacking the printer 217
- Printer specifications 219
- Regulatory information 223
- Power consumption 224
- Paper use 224
- Plastics 224
- HP LaserJet printing supplies 224
- Declaration of Conformities 227
- Safety statements 230
- Laser statement for Finland 231
- Working with memory and 233
- Enabling memory 238
- Checking DIMM installation 238
- LaserJet 3700 series printer 240
- Index ENWW 250
- Q1321-90901 252
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