HP D2200sb Instrukcja Użytkownika Pobierz pdf (Strona 25)

Configuration and utilities 25

Remote support and analysis tools

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the installation or

upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or

HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure

maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of

hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s

service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if

configured and available in your country. The software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and is

optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive

notification but do not need proactive service delivery and integration with a management platform.

• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and

proactive service support for nearly all HP servers, storage, network, and SAN environments, plus

selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight

Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight

Remote Support Advanced.

Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).

To download the software, go to Software Depot (http://www.software.hp.com).

Select Insight Remote Support from the menu on the right.

Keeping the system current

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of

upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn).

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand bundled services with

easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more

information, see the HP website (http://www.hp.com/services/carepack).

Firmware updates

Download firmware updates from the following locations:

• The ProLiant Support Pack available on the HP website

(http://h18004.www1.hp.com/products/servers/management/psp/)

• The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP website

(http://www.hp.com/support)

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HP D2200sb Instrukcja Użytkownika Strona 25