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Strona 1 - Business PC

Maintenance & Service GuideHP Compaq Elite 8300 Touch All-in-OneBusiness PCHP Compaq Elite 8300 All-in-One Business PCHP Compaq Pro 6300 All-in-On

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●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive●Optional mSATA module that can be used as a cache or SSD for

Strona 3 - About This Book

When replacing the system board, be sure to route the cables correctly. See the following images forcable routing.Route the following cables from unde

Strona 4 - Table of contents

Route the following cables from under the power supply:●Power button board●Hard drive data (SATA)●Hard drive power●Hood sensorSystem board 93

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Updating SMBIOS InformationWhen replacing the system board, you must reprogram the SMBIOS information on the affectedcomputer. Failure to reprogram th

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Card reader boardThe card reader board is located on the right side of the system board. It is secured with two screws.Figure 7-67 Card reader board

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3. Remove the two Phillips screws (1) that secure the board to the system board.Figure 7-68 Removing the card reader board screws4. Lift the board to

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Power button boardThe power button board is located on the bottom left corner of the computer. It is covered by a Mylarshield and has two connectors a

Strona 9 - 1 Product Features

7. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and thenlift the Mylar from the computer (2).NOTE: On some mod

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8. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures theboard to the computer (2).Figure 7-72 Removing the po

Strona 11 - Front components

Front bezelThe front bezel is located on the front of the computer and is secured to the main system bracket witheight Torx screws.Replacement bezels

Strona 12 - Side components

12. Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows:●Model 6300: 11 total screws◦Left: 2 screws◦Top: 4 sc

Strona 13 - Rear components

Front componentsNOTE: Front components are the same for 6300 and 8300 models.Figure 1-2 Front componentsTable 1-1 Front componentsComponent Componen

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◦Right 4 screws◦Bottom: 2 screwFigure 7-75 Front bezel assembly screw locations – 8300 models13. Lift the bracket from the bezel.To install the front

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AntennaThe antenna route from the WLAN card to the top of the computer.To remove the antenna:1. Prepare the computer for disassembly (see Preparing to

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12. Remove the two Torx screws that secure each antenna to the frame.Figure 7-76 Removing the antennaFigure 7-77 Removing the antenna104 Chapter 7

Strona 17 - Software

13. Note the routing path for each antenna for replacement.Figure 7-78 Antenna routing pathsTo install the antenna, reverse the removal procedures.Di

Strona 18 - Downloading Windows 7 updates

7. Remove the power supply (see Power supply on page 86).8. Remove the speakers (see Speakers on page 82).9. Remove the side panels (see Side panels o

Strona 19 - Downloading Windows 8 updates

12. Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

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13. Model 8300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

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15. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side ofthe connector, and pulling the cable from the con

Strona 22 - Computer Setup—File

21.5-inch23.0-inchTo install a display panel, reverse the removal procedures.When replacing a touch display panel, be sure to route the ZIF cables thr

Strona 23 - Computer Setup—Storage

Hood sensorThe hood sensor is located on the bottom left of the computer (when viewed from behind).Figure 7-85 Hood sensor locationTo remove the hood

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NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates ordarkens accordingly.You cannot mute or reactivate the mi

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13. Remove the cable from its routing path.Figure 7-86 Hood sensor cable routing path14. Slide the hood sensor out of its slot built into the chassis

Strona 26 - Computer Setup—Security

Hard drive and optical drive cables and connectorsThe hard drive and optical drive connectors are located near the middle of the computer, partiallyun

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13. Disconnect the hard drive cables or the optical drive cables from the system board.NOTE: Be careful not to damage the cable when disconnecting it

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8 Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USBdevices, hard drive,

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●Refer to the comprehensive online technical support at http://www.hp.com/support.●Refer to Helpful Hints on page 116 in this guide.To assist you in r

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●Wake the computer by pressing any key on the keyboard or pressing the power button. If thesystem remains in suspend mode, shut down the computer by p

Strona 31 - Computer Setup—Power

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Strona 32 - Computer Setup—Advanced

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

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Table 8-1 Solving General Problems (continued)Poor performance.Cause SolutionVirus resident on the hard drive. Run virus protection program.Too many

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Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Strona 35 - 4 HP PC Hardware Diagnostics

Rear componentsNOTE: Rear components are the same for 6300 and 8300 models.Figure 1-4 Rear componentsTable 1-3 Rear componentsComponent Component1 A

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Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table 8-2 Solving Power ProblemsPower supply s

Strona 37 - SATA Hard Drive Cables

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Strona 38 - SMART ATA Drives

Solving Hard Drive ProblemsTable 8-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Strona 39 - Preparation

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.1. Perfor

Strona 40 - Generating static

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do notr

Strona 41 - Grounding the work area

Solving Media Card Reader ProblemsTable 8-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Win

Strona 42 - Operating Guidelines

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Strona 43 - Routine Care

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Strona 44 - Service Considerations

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Strona 45 - Lithium coin cell battery

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Strona 46 - All-in One (AIO) Chassis

Adjusting the tilt/swivel baseTilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortableeye level.Figure 1-5

Strona 47 - Cable management cover

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than whatthe monitor supports.Restart the computer an

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Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable tocenter the picture on the screen

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Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

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Table 8-6 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which aud

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Table 8-6 Solving Audio Problems (continued)There is no sound or sound volume is too low.Cause SolutionSome applications can select which audio outpu

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Table 8-7 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Strona 53 - Stand 45

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Strona 54 - Lower panel

Table 8-9 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back

Strona 55 - Metal plate

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

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Computer will not start.Cause SolutionWrong memory modules were used in the upgrade ormemory modules were installed in the wrong location.1. Review th

Strona 57 - Replacing drives

Height adjustable/recline stand (optional)An optional stand may be purchased to allow●height adjustment of 110 mm (4.3 inches)●rotation from landscape

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Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps tentimes. (Beeps stop after fifth iteration

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Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

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Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

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Table 8-11 Solving Network Problems (continued)Network controller stops working without apparent cause.Cause SolutionThe cable is not securely connec

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Table 8-12 Solving Memory ProblemsSystem will not boot or does not function properly after installing additional memory modules.Cause SolutionA memor

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Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table 8-13 Solving Proce

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Table 8-14 Solving CD-ROM and DVD Problems (continued)System will not boot from CD-ROM or DVD drive.Cause SolutionNetwork Boot is enabled in Computer

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Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn off the computer and insert a thin metal rod into

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Table 8-15 Solving USB Flash Drive ProblemsUSB flash drive is not seen as a drive letter in Windows.Cause SolutionThe drive letter after the last phy

Strona 67 - Replacing the battery

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

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To install the height adjustable stand:1. Insert the stand into the slots in the rear of the computer.Figure 1-8 Installing the height adjustable sta

Strona 69 - Serial port

Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

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Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Strona 71 - Webcam module

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

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Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

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9 Backup and RecoveryRestoring and recovering in Windows 7To protect from loss or damage, back up your personal data files. Refer to the operating sys

Strona 74 - Converter board

System Recovery completely erases and reformats the hard disk drive, deleting all data files that youhave created, and then reinstalls the operating s

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8. System Recovery begins. After System Recovery is complete, click Finish to restart thecomputer.9. When Windows has loaded, shut down the computer,

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●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system toreject defective discs. You will be prompted to

Strona 77 - Touch sensor board

Using recovery mediaCAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or

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Backup and recovery in Windows 8To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entir

Strona 79 - Graphics heat sink

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

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Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recove

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Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you have created and any

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10 POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

Strona 83 - Processor

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

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Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action201-Memory Error RAM failure. 1. Ensure mem

Strona 85 - WLAN module

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action501-Display Adapter Failure Graphics displa

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Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1151-Serial Port A Address ConflictDetected

Strona 87 - WLAN module 79

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownlo

Strona 88 - Graphics board

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2204-Inventory error during MEBx execution

Strona 89 - Graphics board 81

Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch

Strona 90 - Speakers

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

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Table 10-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionInvalid Electronic Serial Number Electronic

Strona 92 - Side panels

Interpreting POST diagnostic front panel LEDsThis section covers the front panel LED codes as well as the audible codes that may occur before orduring

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Table 10-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes,

Strona 94 - Power supply

Table 10-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes,

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11 Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

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Establishing a Setup or Power-on passwordTo establish the power-on or setup password features, complete the following steps:1. Turn on or restart the

Strona 97 - System board

Resetting the Setup and Power-on passwordTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the

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Clearing and resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

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4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

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A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

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CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTILTHE PROCESS IS COMPLETE. Turning off the computer during the activa

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Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

Strona 103 - Card reader board

B Specifications8300 modelsTable B-1 SpecificationsDimensions (with stand)HeightWidthDepth17.2 in22.1 in7.7 in43.6 cm56.2 cm19.6 cmApproximate Weight

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6300 modelsTable B-2 SpecificationsDimensions (with stand)HeightWidthDepth16.8 in20.5 in7.7 in42.6 cm52.2 cm19.6 cmApproximate Weight (with stand)19.

Strona 105 - Power button board

IndexAaccess panelremoving 42access panel, locked 119antennaremoving 103audible codes 173audio problems 134BBackup and Restore 161batterydisposal 37ba

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lower panelremoving 46MMedia Card Reader problems127memory moduleremoving 56memory problems 145metal plateremoving 47monitor problems 129mousecleaning

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Ttamper-proof screwstool 36temperature control 34thermal moduleremoving 71tilt adjustment 6tools, servicing 36Torx T15 screwdriver 36touch sensor boar

Strona 108 - Front bezel

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

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3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

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●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

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Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—FileOpt

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Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Stor

Strona 113 - Display panel

Table 3-3 Computer Setup—Storage (continued)Storage Options eSATA PortAllows you to set a SATA port as an eSATA port for use with an external drive.

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Table 3-3 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

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Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—Sec

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Table 3-4 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:● Emb

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Table 3-4 Computer Setup—Security (continued)Master Boot RecordSecurityEnables/disables Master Boot Record (MBR) security.The MBR contains informatio

Strona 118 - 23.0-inch

Table 3-4 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Strona 119 - Hood sensor

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

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Table 3-4 Computer Setup—Security (continued)DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this f

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Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—PowerO

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Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-6 Computer Setup—Adv

Strona 123 - Safety and Comfort

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Strona 124 - Helpful Hints

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

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4 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all product

Strona 126 - Solving General Problems

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:a. First – a connected USB drive (to download the diagnostic

Strona 127 - Solving General Problems 119

5 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

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SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

Strona 129 - Solving General Problems 121

6 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Strona 130 - Solving Power Problems

Table of contents1 Product Features ...

Strona 131 - Solving Power Problems 123

Electrostatic discharge informationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

Strona 132 - Solving Hard Drive Problems

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

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●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

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Routine CareGeneral cleaning safety precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

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●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

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Cables and connectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

Strona 137 - Solving Display Problems

7 Removal and Replacement ProceduresAll-in One (AIO) ChassisThe following sections provide information about disassembling various components of the c

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Removing the rear port cover1. If a cable lock is installed on the rear of the unit, remove the lock.2. Grasp the rear port cover, then pull it down a

Strona 139 - Solving Display Problems 131

Installing an access panel security screwYou may prevent access to internal components by securing the access panel. Screw a T15 tamper-resistant Torx

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3. Insert the wireless receiver into a USB 2.0 port on the computer.NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB

Strona 141 - Solving Display Problems 133

How to access and run HP PC Hardware Diagnostics - UEFI ... 27Downloading HP PC Hardware Diagn

Strona 142 - Solving Audio Problems

Access panelThe computer has one main rear access panel that allows access to internal components.To remove the access panel:1. Prepare the computer f

Strona 143 - Solving Audio Problems 135

3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guidesin the chassis, and then press down to align it with

Strona 144 - Solving Printer Problems

StandThe stand is secured with two captive Torx screws. You must remove a plastic cover to gain accessto the screws. You must remove the access panel

Strona 145 - Solving Printer Problems 137

5. Lift the stand up and off the computer.Figure 7-11 Removing the standTo replace the stand, reverse the removal procedures.Stand 45

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Lower panelThe lower panel is located under the stand and on the bottom part of the computer.Figure 7-12 Lower panel locationTo remove the access pan

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Metal plateThe metal plate is located under the stand.Figure 7-14 Metal plate locationTo remove the metal plate:1. Prepare the computer for disassemb

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6. Slide the metal plate left to the left (2), and then lift it off the chassis (3).Figure 7-15 Removing the metal plateTo replace the lower panel, r

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Replacing drivesReplacing the hard disc drive with a 3.5-inch hard disc drive or a single2.5-inch driveThe hard disc drive is located behind the acces

Strona 150 - Solving Network Problems

3. Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it,then slide the cage toward the edge of the chass

Strona 151 - Solving Network Problems 143

5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubbergrommets with each screw.Figure 7-19 Removing the mountin

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Replacing drives ... 49R

Strona 153 - Solving Memory Problems

7. Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into thecage until it snaps in place. Be sure that the

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Replacing the optical disc driveThe optical disc drive is located above the hard disc drive on the left side of the computer (whenviewed from behind).

Strona 155 - Solving Processor Problems

3. Lift the tab at the back of the optical disc drive enclosure to release the drive.Figure 7-24 Removing the optical disc driveNOTE: When replacing

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5. Secure the optical disc drive bracket to the new drive with the two screws.Figure 7-26 Attaching the optical disc drive bracket6. Align the new op

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MemoryMemory modules are located on the right side of the computer (viewed from behind). The computerhas two memory slots.Figure 7-28 Memory module l

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Table 7-1 Identifying SODIMM locationsLocation System Board Label ChannelLower Socket SODIMM1 Channel AUpper Socket SODIMM3 Channel B●The system will

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5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1),then press the SODIMM down (2) so that the latches lo

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Replacing the batteryThe RTC battery is located near the memory modules under the memory access panel.Figure 7-31 Battery locationThe battery is loca

Strona 161 - Solving Software Problems

2. Remove the access panel (see Access panel on page 42).The battery can now be seen on the lower right side of the fan.Figure 7-32 Locating the batt

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Serial portThe serial port is located near the bottom of the computer below the hard drive. It is secured with onePhillips screw.Figure 7-34 Serial p

Strona 163 - Contacting Customer Support

Solving Keyboard and Mouse Problems ... 138Solving Hardware Ins

Strona 164 - 9 Backup and Recovery

6. Remove the cable from its routing path (3), and remove the serial port assembly from thecomputer.Figure 7-35 Removing the serial portTo install th

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Webcam moduleOn products that ship with a webcam module, the module is located at the top of the computerbeneath the top panel. It is secured with two

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3. Remove the two Torx screws that secure the webcam module bracket to the computer.Figure 7-37 Removing the webcam module4. Rotate the assembly to g

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5. To remove the module from the bracket, remove the two Phillips screws that secure the module,and then separate the module from the bracket.Figure 7

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Converter boardThe converter board is located on the left side of the computer (viewed from behind) under the mainrear cover. It is secured with two T

Strona 169 - Backing up your information

4. Remove the two black Torx screws (2) that secure the board to the computer.Note the converter board jumper settings stamped on the chassis (3). Be

Strona 170 - Performing a system recovery

21.5-inch23.0-inchTo install the converter board, reverse the removal procedures.68 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Ch

Strona 171 - Using f11 recovery tools

Touch sensor boardNOTE: The touch sensor board is located on the right side of the computer (viewed from behind)above the system board. It is secured

Strona 172 - 10 POST Error Messages

4. Remove the Torx screw (2) that secures the board to the computer.Figure 7-43 Removing the touch sensor board5. Lift the touch sensor board from th

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Heat sinks – Graphics board and processorSeparate heat sinks cool the discrete graphic board (select models only) and the processor. Ifinstalled, you

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Country-specific requirements ... 182Appendix B

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4. Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out ofthe computer (3).CAUTION: Remove heat sink retain

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4. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), andthen lift the heat sink out of the computer (5).C

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6. Lift the heat sink assembly from the computer (6).CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermalgrease o

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Processor1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 38).2. Remove the access panel (see Access panel o

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3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided inthe spares kit.CAUTION: Before reinstalling the

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To remove the mSATA SSD:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 38).2. Remove the access panel (see

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4. Remove the lower panel (see Lower panel on page 46).5. Remove the metal plate (see Metal plate on page 47).6. Disconnect the antenna cables from th

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8. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2).Figure 7-53 Removing the WLAN moduleTo install th

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Graphics boardThe graphics board is secured with two Torx screws. Removing it allows access to the webcam andallows you to remove the main rear cover.

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5. Rotate the board upward (2), and then pull it up and away from the connector to remove it fromthe computer (3).Figure 7-55 Removing the graphics b

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1 Product FeaturesOverviewFigure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)The HP Compaq All-in-One Business PC offers the following fea

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SpeakersOn products that ship with speakers, the speakers are located at the bottom of the computer. Twoseparate speakers are each secured by two Torx

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FanThe fan is located near the middle of the computer and is secured with three Torx screws. You haveto remove the metal plate to remove the fan..To r

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Side panelsThe side panels are located one each side of the computer. They are secured with tabs, and theremoval procedures are similar for both panel

Strona 189 - A Power Cord Set Requirements

7. Rotate the panel out and off of the computer (2).NOTE: The removal and replacement procedures are similar for both panels.Figure 7-60 Removing the

Strona 190 - Country-specific requirements

Power supplyThe power supply is located at the middle, bottom of the computer. It is secured with two Torxscrews. The power connector mounts separatel

Strona 191 - B Specifications

5. Remove the Torx screw (1) that secures the power connector to the computer, and then lift theconnector from atop the speaker (2).Figure 7-62 Remov

Strona 192 - 6300 models

8. Slide the power supply downward and out of the bracket that houses it.Figure 7-64 Sliding the power supply out of the housingTo install the power

Strona 193

System boardThe system board is located on the right side of the computer (viewed from the rear). It is securedwith eight Torx screws.To remove the sy

Strona 194

11. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2)and lifting it out of the computer.Figure 7-65 Removi

Strona 195

14. Slide the system board toward the top of the computer (3), and then lift up the board from leftside to prevent interference between the side I/O b

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