HP ProLiant DL585 G2 Dokumentacja

HP ProLiant DL585 Server Maintenance and Service Guide July 2004 (Second Edition) Part Number 358708-002

About This Guide CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in.) of clearance at the front and back of the se

Troubleshooting Four-Processor Memory Board Configuration In a 4P configuration, all processor memory board slots are populated. 1. If the system fa

Troubleshooting HP ProLiant DL585 Server Maintenance and Service Guide 5-13 Other Information Resources Refer to the following additional infor

6 Specifications Table 6-1: Server Specifications Feature Units Dimensions Height 17.5 cm (6.88 in) Depth 69.2 cm (27.25 in) Width 46.3 cm (19.

Index A D AC filter cable data loss caution 5-9 removing 2-45 diagnostic replacing 2-45 accessing 3-1 AC power supply See power supply

Index G QuickFind Diagnostic Display 4-7 rear unit identification 4-22 grounding x locating grounding plug ix hard drive, hot-plug LEDs 4-9

Index performance balancing 2-30 SCSI cables 2-32 slot population 2-30 server from rack 2-9 POST error messages 5-8 Torx T-15 tool 2-5 pow

Index U tools required for servicing 2-1 utilities Torx T-15, locating and removing 2-5 ADU, described 3-1 Torx T-15 tool IML, described 3-2 l

About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: • User documentation •

1 Illustrated Parts Catalog Mechanical Components Exploded View Figure 1-1: Mechanical components exploded view HP ProLiant DL585 Server Maintenance

Illustrated Parts Catalog Mechanical Components Spare Parts List Table 1-1: Mechanical Components Spare Parts List Item Description Spare Part Num

Illustrated Parts Catalog System Components Exploded View Figure 1-2: System components exploded view HP ProLiant DL585 Server Maintenance and Serv

Illustrated Parts Catalog System Components Spare Parts List Table 1-2: System Components Spare Parts List Item Description Spare Part Number Med

Illustrated Parts Catalog HP ProLiant DL585 Server Maintenance and Service Guide 1-5 Table 1-2: System Components Spare Parts List continued I

2 Removal and Replacement Procedures You need the following items for some procedures: • • • • • • • • • • Torx T-15 tool Flathead screwdriver Diagnos

Removal and Replacement Procedures Server Warnings and Cautions WARNING: Do not exceed the level of repair specified in the procedures in the produ

Removal and Replacement Procedures Preparation Procedures To access some components and perform certain service procedures, you must do one or more of

© 2004 Hewlett-Packard Development Company, L.P. AMD, Opteron, and HyperTransport are trademarks of AMD Corporation in the United States and other cou

Removal and Replacement Procedures Powering Down the Server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipm

Removal and Replacement Procedures Locating and Removing the Torx T-15 Tool Many hardware procedures in the server are toolless, but a few require the

Removal and Replacement Procedures Extending the Server from the Rack 1. Loosen the thumbscrews that secure the server to the front of the rack. Fig

Removal and Replacement Procedures WARNING: Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The

Removal and Replacement Procedures Removing the Access Panel WARNING: Pressing the Power On/Standby button sets the server to the standby position,

Removal and Replacement Procedures Removing the Server from the Rack WARNING: The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk o

Removal and Replacement Procedures Processor Memory Boards The server supports up to four processor memory boards with AMD Opteron processors. CAUTI

Removal and Replacement Procedures Figure 2-8: Locating the processor memory boards Table 2-1: Processor Memory Boards Item Description 1 Process

Removal and Replacement Procedures To remove a processor memory board: 1. Power down the server. Refer to “Powering Down the Server” earlier in this

Removal and Replacement Procedures Processor Power Module (PPM) To remove a processor power module: 1. Power down the server. Refer to “Powering Down

Contents About This Guide Audience Assumptions...

Removal and Replacement Procedures Processor To remove a processor: 1. Power down the server. Refer to “Powering Down the Server” earlier in this cha

Removal and Replacement Procedures 6. Remove the processor. Figure 2-12: Removing a processor IMPORTANT: Align the processor to the socket before

Removal and Replacement Procedures Memory Options Minimum Memory Requirements • • • • Two DIMMs must be installed in bank 1 on the processor memory bo

Removal and Replacement Procedures To remove a DIMM: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Exten

Removal and Replacement Procedures Hard Drive Blanks To remove a hard drive blank: 1. Push the sliding release button to unlock the blank (1). 2. Pu

Removal and Replacement Procedures Hot-Plug SCSI Hard Drives Drive Replacement Precautions Be aware of the following guidelines cautioning unsafe hot-

Removal and Replacement Procedures To remove a non-functioning hot-plug SCSI hard drive: CAUTION: Remove or replace a hard drive only when the driv

Removal and Replacement Procedures Power Supply Blank To remove a power supply blank: 1. Press the lever-release button on the handle of the power su

Removal and Replacement Procedures Hot-Plug Power Supplies For information on power supply diagnosis, refer to “Hot-Plug Power Supply LEDs” in Chapter

Removal and Replacement Procedures Hot-Plug Fans The server supports redundant hot-plug fans in a 7+1 configuration. To replace a hot-plug fan: 1. E

Contents Power Button/LED assembly ...2-28 PC

Removal and Replacement Procedures 5. Install the fan. 6. Be sure that the LED on the fan is green. 7. Reinstall the access panel. 8. Restore the

Removal and Replacement Procedures Figure 2-21: Removing a drive from bay 2 To replace a universal media drive, slide the drive into the slot until

Removal and Replacement Procedures Front Bezel To remove the front bezel: 1. Power down the server. Refer to “Powering Down the Server” earlier in th

Removal and Replacement Procedures 5. Using a flathead screwdriver, disengage the locking tabs on the bezel from underneath the chassis (1). 6. Remo

Removal and Replacement Procedures Power Button/LED assembly To remove the power button/LED assembly: 1. Power down the server. Refer to “Powering Do

Removal and Replacement Procedures PCI-X Expansion Boards The server supports the installation of both PCI and PCI-X expansion boards. • • PCI 33-MHz

Removal and Replacement Procedures Performance Balancing Balancing is the paired arrangement of expansion boards for optimal performance based on the

Removal and Replacement Procedures 8. Remove the board from the slot (3). Figure 2-26: Removing an expansion board Reverse the steps to replace an

Removal and Replacement Procedures SCSI Cables To remove the SCSI cables: 1. Power down the server. Refer to “Powering Down the Server” earlier in th

Removal and Replacement Procedures Front Fan Cage To remove the front fan cage: 1. Power down the server. Refer to “Powering Down the Server” earlier

Contents Other Information Resources ...

Removal and Replacement Procedures Pass-Through Board To remove the pass-through board: 1. Power down the server. Refer to “Powering Down the Server”

Removal and Replacement Procedures Diagnostic Display Board and Lightpipe To remove the diagnostic display board and lightpipe: 1. Power down the ser

Removal and Replacement Procedures Rear Fan Cage To remove the rear fan cage: 1. Power down the server. Refer to “Powering Down the Server” earlier i

Removal and Replacement Procedures Battery-Backed Write Cache Assembly IMPORTANT: The Battery-Backed Write Cache Enabler (BBWCE) and the 5i Plus BBW

Removal and Replacement Procedures 8. Remove the 5i Plus BBWC Module. CAUTION: Do not disconnect the cable connecting the BBWCE and the 5i Plus BB

Removal and Replacement Procedures SCSI Backplane To remove the SCSI backplane: 1. Extend the server from the rack. Refer to “Extending the Server fr

Removal and Replacement Procedures System Battery WARNING: This server contains an internal lithium manganese dioxide or vanadium pentoxide battery

Removal and Replacement Procedures 5. Remove the existing battery. Figure 2-35: Removing the battery from the system board 6. Install the new batt

Removal and Replacement Procedures System Board To remove the system board: 1. Power down the server. Refer to “Powering Down the Server” earlier in

Removal and Replacement Procedures 14. Remove the lower foam air baffle. 15. Unscrew the system board thumbscrews. It may be necessary to use the Torx

Contents 2-40 Removing the power supply connectors...2-47 2-

Removal and Replacement Procedures 17. Grasping the two handles, lift the side with the processor memory board slots first, tilting the board to a 45°

Removal and Replacement Procedures AC Filter Cable Assembly The AC filter cable assembly consists of two cables leading from separate power supply inp

Removal and Replacement Procedures 15. Cut the four tie-wraps securing the AC filter cable to the chassis. Figure 2-38: Cutting the cable tie-wraps

Removal and Replacement Procedures 17. Use the Torx T-15 tool or screwdriver to remove the eight screws that secure the power supply connectors to the

Removal and Replacement Procedures 2-48 HP ProLiant DL585 Server Maintenance and Service Guide Re-entering the Server Serial Number After repla

3 Diagnostic Tools Table 3-1: Diagnostic Tools Tool Description How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all

Diagnostic Tools 3-2 HP ProLiant DL585 Server Maintenance and Service Guide Table 3-1: Diagnostic Tools Tool Description How to run the tool

4 Server Component Identification This chapter explains the location and function of system connectors, internal and external LEDs, and system switche

Server Component Identification Rear Panel Figure 4-1: Rear panel components Table 4-1: Rear Panel Components Item Description 1 Integrated Light

Server Component Identification SCSI Backplane Board Figure 4-2: SCSI backplane board connectors Table 4-2: SCSI Backplane Board Connectors Item D

Contents 5-6 Is the Monitor Displaying Information? ... 5-8

Server Component Identification Processor Memory Board DIMM Slots Figure 4-3: DIMM slots Table 4-3: Processor Memory Board Memory Banks Slot Bank

Server Component Identification Processor and Processor Power Module Figure 4-4: Processor and processor power module Table 4-4: Processor and Pro

Server Component Identification LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components. Front Pane

Server Component Identification QuickFind Diagnostic Display Figure 4-6: QuickFind Diagnostic Display LEDs Table 4-6: QuickFind Diagnostic Display

Server Component Identification Table 4-6: QuickFind Diagnostic Display LEDs continued Item Description Status Action 5 Temperature Off = normal O

Server Component Identification 12 Bus error Off = normal On = attention required A bus error occurred. The error may have been caused by one of the

Server Component Identification Table 4-8: Hot-Plug SCSI Hard Drive LED Combinations Activity LED Online LED Fault LED Status On Off Off Do not re

Server Component Identification Hot-Plug Fan Figure 4-8: Hot-plug fan LED The hot-plug fan LED indicates the following conditions: Table 4-9: Hot-

Server Component Identification Hot-Plug Power Supplies Figure 4-9: Hot-plug power supply LEDs Table 4-10: Hot-Plug Power Supply LEDs (1) Power LE

Server Component Identification NIC LEDs Figure 4-10: NIC LEDs Table 4-11: NIC LEDs Item Description LED Color Status 1 Activity LED Green On o

Server Component Identification Battery-Backed Write Cache Enabler Figure 4-11: Battery-Backed Write Cache Enabler LEDs NOTE: The battery will tak

Server Component Identification Internal Diagnostic Display Figure 4-12: Internal diagnostic display LEDs and switches Table 4-13: Internal diagno

Server Component Identification System Board Switches Some server operations, including adding or removing a component or changing a security feature,

Server Component Identification System Maintenance Switch (SW3) Figure 4-13: System maintenance switch (SW3) Table 4-14: System Maintenance Switch

Server Component Identification Table 4-14: System Maintenance Switch (SW3) continued Position Default Function Description Settings 5 Off Password

Server Component Identification System ID switch (SW4) Figure 4-14: System ID switch (SW4) Table 4-15: System ID Switch (SW4) Position Descriptio

Server Component Identification iLO/Redundant ROM Override Switch (SW5) The iLO/ Redundant ROM Override switch (SW5) is a two-position switch that is

Server Component Identification Non-Maskable Interrupt (NMI) Switch Crash dump analysis is an essential part of eliminating reliability problems such

Server Component Identification 4-22 HP ProLiant DL585 Server Maintenance and Service Guide Rear Unit Identification LED Switch Figure 4-17:

5 Troubleshooting This chapter provides specific troubleshooting information for the server. Use it to find details about server startup and operation

About This Guide This maintenance and service guide can be used for reference when servicing the HP ProLiant DL585 server. WARNING: To reduce the

Troubleshooting If the Server Does Not Start This section provides systematic instructions on what to try and where to go for help for the most common

Troubleshooting c. Copyright information d. Processor initialization e. Multi-initiator configuration IMPORTANT: Select the multi-initiator configur

Troubleshooting Diagnostic Steps If the server does not power up, or powers up but does not complete POST, answer the questions in Table 5-1 to determ

Troubleshooting Table 5-2: Is the System Power LED Off? continued Answer Possible Reasons Possible Solutions No If the system power button LED is

Troubleshooting Table 5-5: Is the Internal Health LED Green? Answer Possible Reasons Possible Solutions For component failure identification (amber

Troubleshooting Table 5-5: Is the Internal Health LED Green? continued Answer Possible Reasons Possible Solutions Interlock problem Reseat all boa

Troubleshooting Table 5-6: Is the Monitor Displaying Information? Answer Possible Reasons Possible Solutions No The monitor may not have power. Vid

Troubleshooting Problems After Initial Boot Once the server has passed POST, you may still encounter errors, such as an inability to load the operatin

Troubleshooting Table 5-7: Problems After Initial Boot continued Problem Possible Reasons Possible Solutions Required operating system step was misse

Troubleshooting Troubleshooting a Failed Processor The AMD HyperTransport link architecture links multiple processors. When a processor failure occurs