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Troubleshooting
In this section
Server diagnostic steps .................................................................................................................77
Important safety information........................................................................................................78
Preparing the server for diagnosis ................................................................................................81
Symptom information...................................................................................................................82
Service notifications .....................................................................................................................82
Loose connections ........................................................................................................................83
Diagnostic steps............................................................................................................................83
POST error messages and beep codes ..........................................................................................99
ROMPaq disaster recovery...........................................................................................................99
Manual recovery.........................................................................................................................100
Other information resources .......................................................................................................100
Server diagnostic steps
This section covers the steps to take in order to diagnose a problem quickly.
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 84
)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 86
)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
IMPORTANT: This guide provides information for multiple servers.
Some information may not apply to the server you are troubleshooting.
Refer to the server documentation for information on procedures,
hardware options, software tools, and operating systems supported by
the server.
- User Guide 1
- Contents 3
- Front panel components 7
- Front panel LEDs and buttons 8
- Rear panel components 9
- Rear panel LEDs 10
- System board components 11
- System maintenance switch 12
- System board LEDs 13
- SCSI IDs 16
- Hot-plug SATA or SAS IDs 18
- Fan locations 20
- Server operations 21
- Unlocking the bezel 22
- Removing the access panel 22
- Installing the access panel 23
- Server setup 25
- Optimum environment 26
- Temperature requirements 27
- Power requirements 28
- Warnings and cautions 29
- Installing hardware options 31
- Setting up a server 31
- Server setup 33 33
- Registering the server 34
- Introduction 35
- Processor and heatsink 35
- DIMM installation guidelines 37
- Installing DIMMs 38
- Hard drives 39
- SAS controller 45
- DVD-ROM drive 46
- USB tape drive 48
- Full-height tape drive 48
- Diskette drives 50
- Expansion boards 52
- Expansion slot cover 53
- Installing expansion boards 53
- Server cabling 55
- Hot-plug SCSI cabling 56
- Non-hot-plug SATA cabling 57
- Hot-plug SATA cabling 57
- SAS cabling 58
- Configuration tools 59
- HP ROM-Based Setup Utility 61
- Array Configuration Utility 62
- SATA software RAID 64
- Management tools 68
- ROMPaq utility 69
- Management Agents 70
- HP Systems Insight Manager 70
- USB support 70
- Diagnostic tools 71
- Array Diagnostic Utility 72
- HP Insight Diagnostics 72
- Integrated Management Log 72
- Keeping the system current 73
- Resource Paqs 74
- ProLiant Support Packs 74
- Battery 75
- Troubleshooting 77
- Important safety information 78
- Troubleshooting 81 81
- Symptom information 82
- Service notifications 82
- Loose connections 83
- Diagnostic steps 83
- Start diagnosis flowchart 84
- Troubleshooting 85 85
- General diagnosis flowchart 86
- Troubleshooting 87 87
- Power-On Problems Flowchart 88
- Troubleshooting 89 89
- POST problems flowchart 91
- OS boot problems flowchart 93
- Troubleshooting 95 95
- Troubleshooting 97 97
- ROMPaq disaster recovery 99
- Manual recovery 100
- Other information resources 100
- FCC rating label 102
- Class A equipment 102
- Class B equipment 103
- Modifications 104
- Mouse compliance statement 104
- Japanese notice 106
- BSMI notice 107
- Korean notice A&B 107
- Laser compliance 108
- Battery replacement notice 108
- Electrostatic discharge 111
- Server specifications 113
- Environmental specifications 114
- Technical support 115
- Before you contact HP 116
- Customer self repair 116
- Acronyms and abbreviations 117
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