
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\
WjaService\tracing
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\
WjaService\tracing
6
The files named HPWJAService-xxx.itl (where xxx represents a series of numbers) might contain
helpful troubleshooting information.
The following are some common conditions and resulting errors in the trace log:
disabled TCP/IP on the remote SQL server instance - Could not connect to the database.
Message: A network-related or instance-specific error occurred while establishing a connection to
SQL Server. The server was not found or was not accessible. Verify that the instance name is
correct and that SQL Server is configured to allow remote connections. (provider: SQL Network
Interfaces, error: 28 - Server doesn't support requested protocol)
wrong server name - Could not connect to the database.
Message: A network-related or instance-specific error occurred while establishing a connection to
SQL Server. The server was not found or was not accessible. Verify that the instance name is
correct and SQL Server is configured to allow remote connections. (provider: SQL Network
Interfaces, error: 26 - Error Locating Server/Instance Specified)
wrong instance name - Could not connect to the database.
Message: A network-related or instance-specific error occurred while establishing a connection to
SQL Server. The server was not found or was not accessible. Verify that the instance name is
correct and SQL Server is configured to allow remote connections. (provider: SQL Network
Interfaces, error: 26 - Error Locating Server/Instance Specified)
wrong catalog (database) name - Could not connect to the database.
Message: Cannot open database "hpwja2" requested by the login. The login failed. Login failed
for user 'jimesf'.
wrong user name/password - Could not connect to the database.
Message: Login failed for user 'jimesf2'. (Notice that the user name is incorrect.)
no license installed (for versions of HP Web Jetadmin prior to 10.3 SR3) - Could not connect to
the database.
Message: Login failed for user 'jimesf'. (Notice that the user name is correct.)
Another technique for displaying the connection status is to add /instrumentable at the end of the URL
used to launch HP Web Jetadmin from a browser. Click DatabaseManager to view the connection
status.
For HP Web Jetadmin 10.4 and earlier, the folder name in the installation directory path is Hewlett Packard. For HP Web
Jetadmin 10.4 SR1 and later, the folder name in the installation directory path has been changed from Hewlett Packard to HP
Inc.
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