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HpRmCli Exch create is not creating a virtual copy.
Suggestion:
Check to see if you have reached the maximum number of virtual copies allowed by your policy
for this Exchange server. Also check whether the oldest virtual copy is mounted, as this will not
allow a create if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure that the Virtual Disk Service is not disabled on the system. If this service is disabled,
Recovery Manager will not be able to make the virtual copy writable.
Problem:
Recovery Manager fails to create a virtual copy for a mailbox database/storage group on the HP
3PAR volume, which is also a system drive.
Suggestion:
Performing a snapshot of a mailbox database/storage group on the system volume is currently not
supported by HP 3PAR Recovery Manager for Exchange.
Problem:
Recovery Manger shows the following message when the create command is executed.
Error - VSS Asynchronous operation failed. It is recommended that you
wait 10 minutes and then try the operation againw
Suggestion:
When you encounter this error message, run the vssadmin list writers command to list all
of the available writers on the system that are taking the snapshot of the Exchange mailbox
database/storage group. Make sure that the Microsoft Exchange Writer status is stable. If the
status is other than stable, restart the Exchange server service to reset the writer status.
Problem:
Recovery Manager shows the following message after an unexpected termination of the virtual
copy create process.
ERROR: Failed - Virtual Copy creation failed for mailbox database/storage
group <StorageGroup>
Suggestion:
When Recovery Manager unexpectedly terminates, an internal locking file might still exist on
Exchange server system. You must remove the locking file manually for the create process to run
through. The locking file is located under: <InstallationPath>\Exchange\vclock. To reset
the lock, use the HpRmCli Exch reset command .
Problem:
The event viewer shows the following message when a virtual copy creation is in progress.
Volume Shadow Copy Service error: Unexpected error
IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty)
- BuildLunInfoForDrive. hr = 0x80070002
Suggestion:
When this message is logged by the Volume Shadow Copy service, it notifies the user that the
initial search on the imported volume is not complete. It will try again to make sure that the snapshot
can be imported successfully. If the snapshot process still fails and this error is logged, please
contact HP.
Problem:
Recovery Manager creates the virtual copy successfully but does not show it in GUI or CLI.
Suggestion:
144 Troubleshooting
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- System Requirements 8
- Features Supported 10
- Features Not Supported 11
- Supported VSS Components 12
- Backup Configurations 15
- Server Relationships 18
- Connectivity 19
- Production Server 21
- Verifying the Installation 23
- Understanding the Registry 23
- Editing the Registry 24
- Environment Variables 24
- Configuring the Database 26
- Configuring Recovery Manager 26
- Configuring the Provider 28
- Domain Sets 28
- Configuring Multiple Domains 29
- Registering Domains 30
- Modifying Domain Credentials 30
- Unregistering a Domain 30
- Managing Domain Components 31
- 4 Configuring Backup Software 32
- Before You Begin 33
- Configuring HP Data Protector 33
- Configuring Backup Exec 34
- Configuring Backup Exec 35 35
- Using Your Backup Software 37
- Using Symantec NetBackup 38
- Using HP Data Protector 38
- Using Symantec Backup Exec 38
- Displaying Domain Information 40
- Displaying Server Information 40
- Starting the GUI 41
- Stopping the GUI 41
- Managing Domains 42
- Registering the Servers 42
- Numeric-Based Policies 43
- Expiration-Based Policies 44
- Retention Time Restrictions 44
- Deleting Email Configurations 47
- How Remote Virtual Copy Works 48
- Automating Tasks 51
- Mounting a Virtual Copy 52
- Unmounting a Virtual Copy 53
- Backing Up a Virtual Copy 54
- Restoring from a Virtual Copy 59
- Validating a Virtual Copy 62
- Removing Virtual Copies 62
- Viewing Online Help 62
- Recovery Manager Commands 64
- HpRmCli Exch analyze 65
- HpRmCli Exch backup 66
- ◦ The full path is required 67
- HpRmCli Exch config 68
- PARAMETERS 69
- HpRmCli Exch create 70
- HpRmCli Exch create 71 71
- Examples 72
- HpRmCli Exch create 73 73
- HpRmCli Exch deletebackup 74
- HpRmCli Exch display 74
- HpRmCli Exch displayDomain 75
- HpRmCli Exch listbackup 76
- HpRmCli Exch ModifyDomain 76
- HpRmCli Exch mount 77
- DESCRIPTION 79
- HpRmCli Exch policy 80
- HpRmCli Exch portconfig 82
- HpRmCli Exch rcstatus 83
- HpRmCli Exch RegisterDomain 84
- HpRmCli Exch remove 85
- HpRmCli Exch report 86
- HpRmCli Exch repository 87
- HpRmCli Exch reset 88
- HpRmCli Exch restore 89
- Parameters 91
- EXAMPLES 92
- HpRmCli Exch setvc 93
- HpRmCli Exch unmount 95
- HpRmCli Exch UnRegisterDomain 96
- HpRmCli Exch validate 97
- Virtual Copies 99
- 3. Select Point in Time 110
- 3. Select Point of failure 114
- Point-in-Time Recovery 116
- Single Copy Clusters 118
- Creating a Recovery Database 120
- Prerequisites 126
- Recovery Manager 127
- Overview 130
- How Remote Copy Works 130
- Setting Up Remote Copy 131
- Backup Server 132
- Related Documents 134
- Typographical Conventions 134
- Advisories 135
- 13 Documentation feedback 136
- Configurations 138
- Configurations (continued) 139
- C Troubleshooting 141
- Troubleshooting 142
- Troubleshooting 143 143
- 144 Troubleshooting 144
- Troubleshooting 145 145
- 146 Troubleshooting 146
- Troubleshooting 147 147
- 150 Troubleshooting 150
- D Event Messages 151
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