Hp StorageWorks All-in-One SB600c Storage Blade Instrukcja Użytkownika Pobierz pdf (Strona 65)

6 Troubleshooting , ser vicing, and

ma in tenance

Troubleshooting the storage system

Use the references and g eneral guidelines in this section to troubleshoot your HP StorageWorks All-in-One

Storage System.

Operating system problems and resolutions

Use the sugge

stions below to help resolve operating system issues.

Table 31 Operating system problems

Problem

Action

Operating system locks up Scan for viruses with an updated virus scan utility.

General protection fault (GPF) occurs. This can occur

when the Microsoft operating system terminates

suddenly with an error, including, but not limited to:

• Miscalculating the amount of RAM needed for

an allocation

• Transferring execution to a segment that is not

executable

• Writing to a read-only or a code segment

• Loading a bad value into a segment register

• Using a null pointer

A GPF is immediately identiﬁable by a blue screen

with white text, and the text may contain information

that identiﬁes the problem.

• Remove any newly installed software or hardware

to verify that they are not the cause.

• BoottheserverinSafeModeorthelastknown

good conﬁguration.

If neither of these actions resolves the problem, contact

an authorized service provider. For more information

about debugging tools or speciﬁc GPF messages, see

the Microsoft web site: h

ttp://www.microsoft.com/

whdc/devtools/debugging/default.mspx.

Errors are displayed in the error log

Follow the information provided in the error log, and

then see the operating system documentation.

Operating system updates

Use care when applying o perating system updates (service packs, hotﬁxes, and patches). Before

updating the operating system, read the release notes for each update. If you do not require speciﬁc ﬁxes

from the update, HP recommends that you do not apply the updates.

If you decide to apply an operating system update:

1. Perform a full system backup.

2. Apply the op erating system update, using the instructions provided.

3. Install the current drivers.

Application software problems

If your application software locks up, perform the following actions:

• Check the application log and operating system log for entries indicating why the software failed.

• Check for incompatibilit y with other software on the server.

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