SST Operations Bridge Users Guide Part number: 544630-002 Second edition: 07/2009

Overview of SST/OB User Interface 10 2 Overview of SST/OB User Interface 2-1 SST/OB User Functions: Overview The actions available to SSTOB users

Overview of SST/OB User Interface 11 2-3 Menu Bar Figure 2-2 SST/OB Menu Bar The Menu bar gives access to the following menus: • Application Men

Overview of SST/OB User Interface 12 2-3-3 Tools Menu Figure 2-5 SST/OB Tools Menu The various options available in the Tools menu are: • Chang

Overview of SST/OB User Interface 13 2-3-5 Help Menu Figure 2-7 SST/OB Help Menu The Help menu provides the following options: • SST Operations

Overview of SST/OB User Interface 14 2-5 Toolbar Figure 2-9 SST/OB Toolbar – Dashboards Tab The Toolbar is displayed just below the Tabs bar in

Application Options 15 3 Application Options You can configure the various SST/OB options using the Options dialog box. Use the Options command o

Application Options 16 • Size of the log file Use the Maximum size of log file combo box in the Data Folder area to specify the maximum allowabl

Application Options 17 3-2 Advanced Options Figure 3-2 Options Dialog Box – Advanced Tab The Advanced tab page can be used to configure the follo

Application Options 18 3-3 Database Options Figure 3-3 Options Dialog Box – Database Tab The Database tab page can be used to configure the foll

Application Options 19 3-4 Time Options Figure 3-5 Options Dialog Box – Time Tab The Time tab page can be used to configure the display time sett

2 Legal notices Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of m

Application Options 20 Terminal Browser or any Local/Policy View that uses the above fields will also be affected. NOTE: The time settings d

Application Options 21 3-5 Defaults Options Figure 3-6 Options Dialog Box – Defaults Tab The Defaults tab page can be used to configure the defau

Dashboards 22 4 Dashboards 4-1 Overview SST/OB Dashboards provide you business intelligence across all areas of your Terminal environment. Dashbo

Dashboards 23 4-2 Pre-Defined Dashboards SST/OB provides the following pre-defined Dashboards: Table 4-1 Pre-Defined Dashboards S. No Dashboard N

Dashboards 24 4-3 Dashboard View Functions The intuitive easy-to-use SST/OB Client Application enables you to perform a wide variety of functions.

Dashboards 25 4-4 Creating new Dashboards Follow the steps below to create a new Dashboard. 1. Click on the button on the Dashboard toolbar. Th

Dashboards 26 4-5 Changing Dashboard Settings Follow the steps below to modify Dashboard settings. 1. Select the Dashboard to be modified from

Dashboards 27 4-7 Terminal Summary SST/OB Dashboards provides you with an option for Terminal Summary to present the status of a Policy View in a n

Terminal Browser 28 5 Terminal Browser 5-1 Overview The Terminal Browser feature in SST/OB allows you to monitor Terminals proactively and conven

Terminal Browser 29 5-3 Terminal List SST/OB enables you to display Terminals at various levels, providing in-depth monitoring and easy troublesho

Contents Preface Before You Begin ...

Terminal Browser 30 Blacklisting a Terminal The Terminal List area can also be used to blacklist Terminals. To blacklist a Terminal, right-click

Terminal Details 31 6 Terminal Details SST/OB enables you to view the details of Terminals at various levels, depending on the selection made in t

Terminal Details 32 • Line Port • Line Process • Load Filename • Logical Network • Longitude • Node Name (Tandem) • Owner Name • Postal C

Terminal Details 33 6-1-2 Events The Events tab displays the events received for the selected Terminal. Figure 6-2 Details for Terminal - Events

Terminal Details 34 6-1-4 Faults The Faults tab displays the faults at the selected Terminal. Figure 6-4 Details for Terminal - Faults The Fau

Terminal Details 35 • Acquirer Region • Envelop/Check used • From account • To account Specify the number of previous transactions to be displ

Terminal Details 36 6-1-7 Resolution The Resolution tab provides the resolution information for the selected Terminal. This tab is only displaye

Faults and Events Browser 37 7 Faults and Events Browser 7-1 Overview SST Operations Bridge provides a feature of browsing the various faults and

Faults and Events Browser 38 The figure below displays a list of faults generated on All Terminals between 1st July 2009 and 11th July 2009. Figu

Faults and Events Browser 39 7-3 Events Browser Events Browser enables you to display the events in your environment. To access the Events Browse

4 7-1 Overview...

Faults and Events Browser 40 7-4 Customizing Data SST/OB also provides you with a feature to apply multiple conditions to filter your faults and

Faults and Events Browser 41 3. Clicking on press the button to add a new condition button will add a new condition in the following format. Filt

Faults and Events Browser 42 5. Specify the values in the respective fields to create multiple conditions. Figure 7-8 SST/OB Filter builder Wi

SST/OB Standard User Functions 43 8 SST/OB Standard User Functions 8-1 Overview Following are the set of actions that are available to a standard

SST/OB Standard User Functions 44 8-2 Taking Actions on Problems The Terminals displayed in a Policy View can have the following status: • Ackno

SST/OB Standard User Functions 45 8-2-2 Unacknowledging a Problem Follow the steps listed below to remove the existing acknowledgment for a Termin

SST/OB Standard User Functions 46 8-2-3 Closing a Problem Follow the steps listed below to remove the existing acknowledgment for a Terminal and

SST/OB Standard User Functions 47 8-3 Sending Email SST/OB provides the ability to send email alerts for problem situations, before they can impac

SST/OB Standard User Functions 48 8-4 Viewing Action History 8-4-1 Overview Two viewing actions are possible for a user who is logged in dependin

SST/OB Standard User Functions 49 8-4-2 Action History Details You can view details for actions displayed in the Action History tab using the Deta

Preface 5 Preface SST Operations Bridge (SST/OB) is specially designed to provide an across-the-board solution for managing Problem, Change and Ass

SST/OB Standard User Functions 50 8-4-3 Customizing Action History Follow the steps given below to customize the information displayed in the Act

SST/OB Standard User Functions 51 4. You can use the Add Group option to add multiple conditions in the filter. Click on or Filter button and

SST/OB Standard User Functions 52 8-4-4 Action History Context Menu Actions List of standard menu items available to the user when they right-cli

SST/OB Advanced User Functions 53 9 SST/OB Advanced User Functions Apart from Standard user functions, following are the set of actions that can b

SST/OB Advanced User Functions 54 9-1 SST/OB Views Views are the building blocks for creating Dashboards. A dashboard can contain one or more vi

SST/OB Advanced User Functions 55 9-1-1 Pre-Defined Policy Views The following policy views are provided out of the box specifically for BASE24 sw

SST/OB Advanced User Functions 56 9-1-2 Creating Local Views Three types of Local Views can be created: • New View • New SQL-based View • New

SST/OB Advanced User Functions 57 3. The New View dialog box is displayed. The General tab page is the default page. Enter the name for the Loc

SST/OB Advanced User Functions 58 Figure 9-4 Views Contents Wizard – Filter Conditions Page 6. Click on the Finish button to continue. 7. Th

SST/OB Advanced User Functions 59 8. Select the Columns to display in the view. TIP: It is recommended that you choose less than ten columns

Preface 6 HP SST/OB Documentation This section provides an overview of the Operations Bridge documentation and their contents. Manual Description

SST/OB Advanced User Functions 60 • Select the View is dependent on the results of one or more Standard Policies check box if the results to be

SST/OB Advanced User Functions 61 9-1-2-2 Creating New SQL-based Local View Follow the steps below to create a new SQL-based Local View. 1. Click

SST/OB Advanced User Functions 62 4. Click on the SQL tab in the New SQL-based View dialog box to access the corresponding tab page. Create a q

SST/OB Advanced User Functions 63 7. Click on the Display tab in the New SQL-based View dialog box to configure the default display format for th

SST/OB Advanced User Functions 64 9. Click on the OK button in the Chart Properties box. This displays the New SQL-based View dialog box. 10.

SST/OB Advanced User Functions 65 9-1-2-3 Creating New SQL-based Local View (in Custom Tab) The Custom Tab SQL View can only be displayed in the T

SST/OB Advanced User Functions 66 3. The New SQL-based View dialog box is displayed. The General tab page is the default page displayed. Enter

SST/OB Advanced User Functions 67 NOTE: If a column is of character data type, you must specify single quotes around the substitution parameter.

SST/OB Advanced User Functions 68 Click on the Options tab to configure the execution options for the view. This displays the corresponding tab

SST/OB Advanced User Functions 69 9-1-3 Changing Local View Settings Follow the steps listed below to modify user-defined Local Views. NOTE: You

HP SST Operations Bridge: Overview 7 1 HP SST Operations Bridge: Overview This chapter lists the main features of SST/OB and points out the advant

SST/OB Advanced User Functions 70 4. The View Contents Wizard Filter Conditions page is displayed. Use this page to modify/add condition(s) tha

SST/OB Advanced User Functions 71 9-1-3-3 Modifying a SQL-based Local View (in Custom Tab) Follow the steps listed below to modify a SQL-based Vie

SST/OB Advanced User Functions 72 9-1-4 Deleting Local Views Follow the steps listed below to delete user-defined views. NOTE: You can not dele

SST/OB Advanced User Functions 73 9-1-5 View Context Menu Figure 9-27 View Context Menu Actions: Use this option to perform the following actio

SST/OB Advanced User Functions 74 9-2 Fault and Fault Categories SST/OB provides the functionality of creating custom faults and assigning them t

SST/OB Advanced User Functions 75 2. Use the Click to create a Custom Fault link to create a new customized fault. This displays the Custom Faul

SST/OB Advanced User Functions 76 Changing Faults Follow the steps below to modify a custom fault: 1. Click on the Faults and Fa

SST/OB Advanced User Functions 77 9-2-2 Fault Categories Faults can be grouped into categories for easy manageability using Fault Categories. You

SST/OB Advanced User Functions 78 9-2-2-2 Modifying Fault Categories Follow the steps below to modify a custom fault category: 1. Click on the F

SST/OB Advanced User Functions 79 9-2-2-3 Renaming a Fault Category Follow the steps below to rename a custom fault category: 1. Click on the Fau

HP SST Operations Bridge: Overview 8 1-2 Features & Benefits Real-Time Monitoring SST/OB uses the following methods for monitoring the Termin

SST/OB Advanced User Functions 80 9-3 Closure Codes Closure Codes provide information related to the problem that a Terminal has. Using this fea

SST/OB Advanced User Functions 81 9-3-2 Changing Closure Code Settings Use the following steps to modify a closure code: 1. Click on the Closure

SST/OB Advanced User Functions 82 9-4 Object State Codes Object State Codes provide information related to the state of an object that is respons

SST/OB Advanced User Functions 83 9-4-2 Changing Object State Code Settings Use the following steps to modify an object state code: 1. Click on t

SST/OB Advanced User Functions 84 9-5 Data Management 9-5-1 Overview With SST/OB, you can manage the following types of Terminal related informat

SST/OB Advanced User Functions 85 9-5-3 Terminal Profiles Terminal Profiles displays the information about the Terminals gathered from the BASE24

SST/OB Advanced User Functions 86 9-6 Running Commands SST/OB provides the ability to execute commands on Terminals. The commands that are avail

Appendix A 87 Appendix A SST/OB Grid Features Selecting Columns to Display: Select/deselect the columns to display using the Select Visible Column

Document Feedback Form 88 Document Feedback Form We would appreciate your comments on the HP SST Operations Bridge Users Guide. After you have r

Document Feedback Form 89 9. The level of writing in this book is: Too Basic Just Right Too Technical (Please be specific.) 10. Do you have

HP SST Operations Bridge: Overview 9 SLA Monitoring SST/OB provides a mechanism of SLA monitoring by color codes in the views that are triggered u