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Appendix B-1

APPENDIX B

SILO 9710 MEDIA MANAGER Troubleshooting

In this Appendix

This appendix includes the following main topics and sections:

Topic Section

Overview B.1

Troubleshooting B.2

Possible Problem Areas with TCP/IP B.3

B.1 Overview

This chapter will deal with most of the problems that may be encountered while

installing/configuring and using SILO 9710 MEDIA MANAGER. Most of the

problems will be TCP/IP, Tandem security or Tandem device setup related. By

far, the most prevalent problems are TCP/IP related and Hardware (i.e. TPTSTR).

B.2 Troubleshooting

Troubleshooting Chart Table 1

If… Then… The following action should be

taken.

When the connect button is

chosen in SMM, the Device

name field does not highlight

and an error about TCPIP

address or port # is received

being unable to connect

There is a problem

communicating with the

Tandem host

Verify the Tandem host IP# in the

Address field

Make sure the TCP/IP subsystem is

running on the Tandem host

Run Config program on the Tandem

and check to see if the port # that

was entered for the Tandem port #

field is the same as entered in the

GUI

Cannot Connect There is a problem

communicating with the server

program

Shut down the GUI. Then type

OBEY STOPALL at the TACL

prompt. Wait 15-20 seconds.

Restart the server program first and

then the GUI. Reconnect

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