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Technical Support
In This Section
Customer Self Repair..................................................................................................................129
Related Documents.....................................................................................................................129
HP Contact Information..............................................................................................................129
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•
Customer Self Repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either
warranty or contract. It enables HP to ship replacement parts directly to you so
that you can replace them. Using this program, you can replace parts at your own
convenience.
A convenient, easy-to-use program:
An HP support specialist will diagnose and assess whether a replacement
part is required to address a system problem. The specialist will also
determine whether you can replace the part.
For specific information about customer replaceable parts, refer to the
maintenance and service guide on the HP website
(http://www.hp.com/support
).
Related Documents
For related documentation, refer to the Documentation CD.
HP Contact Information
For the name of the nearest HP authorized reseller:
- User Guide 1
- Audience Assumptions 2
- Contents 3
- Front Panel Components 7
- Front Panel LEDs and Buttons 8
- Rear Panel Components 10
- Rear Panel LEDs and Buttons 11
- System Board Components 12
- System Maintenance Switch 13
- System Board LEDs 14
- Internal USB Connector 18
- Statuses (on page 21 21
- )." 21
- Fan Module Locations 22
- LEDs (on page 14 23
- Server Operations 25
- Removing the Access Panel 27
- Installing the Access Panel 28
- Server Operations 29 29
- Server Setup 31
- Rack Planning Resources 32
- Optimum Environment 33
- Temperature Requirements 34
- Power Requirements 35
- Rack Warnings 36
- Installing Hardware Options 37
- Server Setup 39 39
- Registering the Server 41
- Introduction 43
- Processor Option 43
- Memory Options 46
- DIMM Installation Guidelines 47
- Installing DIMMs 48
- Hard Drive Options 49
- Optical Device Option 51
- Expansion Board Options 58
- Server Cabling 65
- Server Cable Routing 66
- SATA Cable Routing 67
- Configuration Tools 69
- HP ROM-Based Setup Utility 71
- Array Configuration Utility 74
- Management Tools 76
- ROMPaq Utility 77
- Erase Utility 79
- Management Agents 80
- HP Systems Insight Manager 80
- Redundant ROM Support 81
- Diagnostic Tools 83
- Array Diagnostic Utility 84
- HP Insight Diagnostics 84
- Keeping the System Current 85
- Resource Paqs 86
- ProLiant Support Packs 86
- Care Pack 87
- Battery Replacement 89
- 5. Remove the battery 90
- Troubleshooting 91
- Important Safety Information 92
- Troubleshooting 93 93
- Warnings and Cautions 94
- Troubleshooting 95 95
- Symptom Information 97
- Service Notifications 97
- Loose Connections 97
- Diagnostic Steps 98
- Start Diagnosis Flowchart 99
- General Diagnosis Flowchart 101
- Power-On Problems Flowchart 103
- Troubleshooting 105 105
- POST Problems Flowchart 106
- Troubleshooting 107 107
- OS Boot Problems Flowchart 108
- Troubleshooting 109 109
- Troubleshooting 111 111
- Troubleshooting 113 113
- Electrostatic Discharge 115
- Discharge 116
- FCC Rating Label 118
- Class A Equipment 118
- Class B Equipment 119
- Modifications 120
- Japanese Notice 122
- BSMI Notice 122
- Korean Notices 123
- Laser Compliance 123
- Battery Replacement Notice 124
- Server Specifications 127
- Specification 128
- Technical Support 129
- Acronyms and Abbreviations 131
- Wake-on LAN 135
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