HP ProLight Server Instrukcja Użytkownika Strona 143
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Contacting HP 143
•
DU number
• List of drivers in the DU diskette
• The drive subsystem and file system information:
• Number and size of partitions and logical drives
• File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
• /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
• /var/adm/messages
• /etc/vfstab
• /usr/sbin/prtconf
- HP ProLiant Servers 1
- Troubleshooting Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Contents 7 7
- Contents 8 8
- Contents 9 9
- Introduction 10
- Getting started 11
- Pre-diagnostic steps 12
- Warnings and cautions 13
- Symptom information 14
- Common problem resolution 15
- Hard drive guidelines 16
- Diagnostic flowcharts 19
- Start diagnosis flowchart 20
- General diagnosis flowchart 20
- Diagnostic flowcharts 21 21
- Power-on problems flowchart 22
- POST problems flowchart 26
- Diagnostic flowcharts 27 27
- Diagnostic flowcharts 31 31
- Hardware problems 32
- General hardware problems 33
- Unknown problem 34
- Internal system problems 35
- Diskette drive problems 36
- Tape drive problems 37
- Read/write issue 38
- Backup issue 38
- Media issue 38
- Hard drive problems 39
- Fan problems 40
- Memory problems 41
- PPM problems 42
- Processor problems 42
- External device problems 43
- Mouse and keyboard problems 44
- Audio problems 45
- Printer problems 45
- Local I/O cable problems 45
- Modem problems 45
- Network controller problems 47
- Software problems 49
- Operating system updates 50
- Remote ROM flash problems 52
- Software tools and solutions 54
- SmartStart Scripting Toolkit 55
- HP ROM-Based Setup Utility 55
- Auto-configuration process 56
- Boot options 56
- BIOS Serial Console 56
- Management tools 58
- Erase Utility 59
- HP Systems Insight Manager 59
- Management Agents 59
- HP Control Tower 60
- Diagnostic tools 61
- Survey Utility 62
- Integrated Management Log 62
- Keeping the system current 63
- Firmware maintenance 65
- Option ROMs 66
- Online ROM flash technology 66
- Offline ROM flash technology 66
- Current firmware versions 67
- Updating firmware 67
- Online resources 69
- General server resources 70
- Technical topics 72
- Error messages 73
- Error messages 74 74
- Error messages 75 75
- Error messages 76 76
- Error messages 77 77
- Error messages 78 78
- 3. Power up the system 78
- Error messages 86 86
- Error messages 91 91
- Ended Mode 92
- Write Memory Error 92
- Wrong Accelerator 92
- Error messages 93 93
- Error messages 94 94
- Error messages 95 95
- Error messages 96 96
- Error messages 98 98
- • Install a power supply 98
- Error messages 99 99
- 1. Power down the server 99
- 100 Series 101
- Error messages 102 102
- 200 Series 103
- Error messages 104 104
- Error messages 105 105
- 300 Series 106
- 400 Series 107
- 600 Series 108
- 1100 Series 109
- 1600 Series 109
- 1611-Fan Failure Detected 110
- 1700 Series 112
- Error messages 115 115
- Previous Power Up 116
- Error messages 123 123
- Event list error messages 124
- Error messages 125 125
- Error messages 126 126
- Server blade error codes 127
- Interconnect A Error Code 128
- Interconnect B Error Code 129
- Power supply error codes 130
- Memory-related port 85 codes 132
- Miscellaneous port 85 codes 133
- Message ID: 4137 134
- Message ID: 4140 134
- Message ID: 4141 134
- Message ID: 4169 134
- Message ID: 4190 134
- MSG_CPU_RR_1 135
- MSG_CPU_RR_2 135
- MSG_CPU_RR_3 135
- MSG_CPU_RR_5 135
- MSG_CPU_RR_6 135
- Error messages 136 136
- MSG_CPU_RR_17 137
- Contacting HP 138
- Server information you need 139
- Linux operating systems 140
- SCO operating systems 141
- IBM OS/2 operating systems 142
- Acronyms and abbreviations 144
- Index 148 148
- Index 149 149
- Index 150 150
- Index 151 151
- Index 152 152
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