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10.5 Additional features for Windows systems
The following optional procedures for the RGS Sender service can improve the reliability of your remote
agent solution.
10.5.1 RGS Sender Service Recovery Settings
This section discusses restart options for the RGS Sender and possible interactions of the agent with the
Sender.
●
By default, most Windows services are installed without any automatic restart/recovery settings.
This means that, when a service terminates, Windows will, by default, not restart the service unless
explicitly set. When RGS Sender software is first installed, it is installed with the Windows default
(do not restart).
●
Restarting the RGS Sender service can support RGS reconnection with a RGS Receiver client
(unless a system error prevents the RGS service from restarting).
●
In designing the agent, you should consider whether or not to check for the existence of a running
RGS Sender service as an indication of a sufficient primary user connection. If service restarts are
programmed for your environment, this test may be unnecessary.
●
To set the RGS Sender service for automatic restart, you must adjust its Recovery Property
through the Administrative Tools and Services control panel options.
●
Actions to take for the first failure, second failure, and subsequent failures are available in the
properties menu (see
Figure 10-1 Remote Computer Sender recovery options on page 215). The
Recovery options include:
◦
Take No Action
◦
Restart the Service
214 Chapter 10 Remote Application Termination ENWW
- Guide 5.4.6 1
- Acknowledgments 3
- Table of contents 5
- List of tables 13
- List of figures 14
- Software 19
- 1.1 Typical RGS configuration 21
- 1.2 RGS Sender and Receiver 22
- 1.3 RGS features 23
- 1.4 Additional RGS features 24
- 1.5 Tabloid-size page 25
- Hardware 25
- 1.8 Other RGS Documents 26
- 2 RGS overview 27
- 2.2 RGS version numbering 31
- 2.3 RGS licensing 31
- 2.4 RGS products 32
- 2.6 Application support 33
- 2.7 Networking support 34
- 2.8 Connection topologies 34
- 2.8.2 One-to-one connection 35
- 2.8.3 Many-to-one connection 36
- 2.8.4 One-to-many connection 37
- 2.10.1 Single Sign-on 40
- 2.10.2 Easy Login 40
- 2.11 RGS operating modes 43
- 2.14 Video overlay surfaces 45
- 2.15 Image quality 45
- 2.16 Remote USB overview 46
- 2.16.1 USB session switching 47
- 2.16.6 Supported USB devices 53
- 2.17 Remote audio 54
- Remote audio 55
- 2.17.2 Remote audio on Linux 56
- Windows systems 62
- Desktop Connection 63
- 2.23 RGS security features 65
- 3 Installing RGS 67
- Installing RGS on Windows 81
- Professional only) 88
- 3.1.2.12 Disabling Easy Login 89
- 3.2 Installing RGS on Linux 97
- 3.2.4.1 Linux Sender Audio 101
- 4 Pre-connection checklist 103
- 5Using RGS 112
- 5.1.1 Receiver Control Panel 115
- 5.1.2 Setup Mode 115
- 5.3 RGS login methods 121
- 5.3.2 Easy Login 122
- 5.4 Changing your password 123
- 5.5 Collaborating 124
- 6 Advanced capabilities 129
- 6.1 General options 130
- 6.2 Auto Launch 133
- 6.3 Game Mode 133
- 6.4 Remote audio operation 134
- 7 Sender 141
- 6.4.6 Using audio 143
- 6.4.7 Potential audio issues 144
- 6.5 Remote USB operation 145
- 6.5.2 USB session switching 148
- 6.6.1 Network timeouts 159
- 6.6.2 Dialog timeouts 164
- 6.7 Hotkeys 166
- 6.9.1 Receiver logging 176
- 6.9.2 Sender logging 177
- 6.10 Statistics 179
- 7 Using Directory Mode 180
- 8 RGS properties 184
- 8.4 Authenticator properties 185
- 8.5 RGS Receiver properties 186
- 8.6 RGS Sender properties 207
- 9.1 The HPRemote log 214
- 10.2 HPRemote log format 219
- HPRemote log format 221
- 10.3 Agent design issues 224
- 10.3.4 Administrator alerts 225
- 10.4 Sample Agent 227
- 11 Optimizing RGS performance 234
- 12 Troubleshooting RGS 238
- 13 RGS error messages 239
- Receiver error messages 241
- A Using RGS with HP VDI 242
- VMware View) 247
- A.4 Running RGS diagnostics 248
- Table B-1 PDA devices 250
- ENWW 233 251
- Table B-4 Security devices 252
- Table B-6 USB keys 252
- ENWW 235 253
- Table B-11 Printers 254
- Table B-12 Scanners 254
- ENWW 237 255
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