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12 Troubleshooting RGS
This chapter provides suggestions on troubleshooting potential issues with RGS. Refer also to RGS error
messages on page 221 which lists the RGS error messages and their potential causes.
12.1 Potential RGS issues and troubleshooting
suggestions
Table 12-1 Potential RGS issues and troubleshooting suggestions on page 220 lists several potential
RGS issues, and provides a number of troubleshooting suggestions.
Table 12-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Cannot connect to the RGS Sender Verify that the pre-connection checklist is satisfied as
described in
Pre-connection checklist on page 85.
A connection is established but it appears to time out. See the section
Adjusting Network timeout settings
on page 140.
Graphics performance appears slow See
Optimizing RGS performance on page 216.
Remote audio doesn’t work
●
If using a Linux Receiver, verify that audio has been
installed correctly as described in
Linux Receiver Audio
Requirements on page 80.
●
See the troubleshooting suggestions in
Potential audio
issues on page 126.
Remote USB doesn’t work
●
Verify that USB has been correctly configured during
Receiver installation on Windows as described in
Installing the Receiver on Windows on page 49.
●
See the troubleshooting suggestions in
Troubleshooting
remote USB on page 136
I want to restore the Receiver properties to factory defaults. Uninstall and reinstall the RGS Receiver.
Java applications not working as expected Use GDI with Java by disabling the use of DirectDraw. See
Performance tuning for Windows on page 216 for details.
220 Chapter 12 Troubleshooting RGS ENWW
- Guide 5.4.6 1
- Acknowledgments 3
- Table of contents 5
- List of tables 13
- List of figures 14
- Software 19
- 1.1 Typical RGS configuration 21
- 1.2 RGS Sender and Receiver 22
- 1.3 RGS features 23
- 1.4 Additional RGS features 24
- 1.5 Tabloid-size page 25
- Hardware 25
- 1.8 Other RGS Documents 26
- 2 RGS overview 27
- 2.2 RGS version numbering 31
- 2.3 RGS licensing 31
- 2.4 RGS products 32
- 2.6 Application support 33
- 2.7 Networking support 34
- 2.8 Connection topologies 34
- 2.8.2 One-to-one connection 35
- 2.8.3 Many-to-one connection 36
- 2.8.4 One-to-many connection 37
- 2.10.1 Single Sign-on 40
- 2.10.2 Easy Login 40
- 2.11 RGS operating modes 43
- 2.14 Video overlay surfaces 45
- 2.15 Image quality 45
- 2.16 Remote USB overview 46
- 2.16.1 USB session switching 47
- 2.16.6 Supported USB devices 53
- 2.17 Remote audio 54
- Remote audio 55
- 2.17.2 Remote audio on Linux 56
- Windows systems 62
- Desktop Connection 63
- 2.23 RGS security features 65
- 3 Installing RGS 67
- Installing RGS on Windows 81
- Professional only) 88
- 3.1.2.12 Disabling Easy Login 89
- 3.2 Installing RGS on Linux 97
- 3.2.4.1 Linux Sender Audio 101
- 4 Pre-connection checklist 103
- 5Using RGS 112
- 5.1.1 Receiver Control Panel 115
- 5.1.2 Setup Mode 115
- 5.3 RGS login methods 121
- 5.3.2 Easy Login 122
- 5.4 Changing your password 123
- 5.5 Collaborating 124
- 6 Advanced capabilities 129
- 6.1 General options 130
- 6.2 Auto Launch 133
- 6.3 Game Mode 133
- 6.4 Remote audio operation 134
- 7 Sender 141
- 6.4.6 Using audio 143
- 6.4.7 Potential audio issues 144
- 6.5 Remote USB operation 145
- 6.5.2 USB session switching 148
- 6.6.1 Network timeouts 159
- 6.6.2 Dialog timeouts 164
- 6.7 Hotkeys 166
- 6.9.1 Receiver logging 176
- 6.9.2 Sender logging 177
- 6.10 Statistics 179
- 7 Using Directory Mode 180
- 8 RGS properties 184
- 8.4 Authenticator properties 185
- 8.5 RGS Receiver properties 186
- 8.6 RGS Sender properties 207
- 9.1 The HPRemote log 214
- 10.2 HPRemote log format 219
- HPRemote log format 221
- 10.3 Agent design issues 224
- 10.3.4 Administrator alerts 225
- 10.4 Sample Agent 227
- 11 Optimizing RGS performance 234
- 12 Troubleshooting RGS 238
- 13 RGS error messages 239
- Receiver error messages 241
- A Using RGS with HP VDI 242
- VMware View) 247
- A.4 Running RGS diagnostics 248
- Table B-1 PDA devices 250
- ENWW 233 251
- Table B-4 Security devices 252
- Table B-6 USB keys 252
- ENWW 235 253
- Table B-11 Printers 254
- Table B-12 Scanners 254
- ENWW 237 255
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