HP ePrint Enterprise Channel Multi Server 5000 User E-LTU Instrukcja Użytkownika Pobierz pdf (Strona 13)

2.2.3 Microsoft Office files are not printing

Verify your Microsoft Office applications were properly activated. Try to open each application at least once

and see if any popup appears. If it does, mark the checkbox so it will no longer appear.

Also, make sure that the user running the Office applications for the first time is the same user specified as

Administrator in the installation wizard.

Verify that Microsoft Office PIA (Primary Interop Assemblies) is installed correctly in Windows Add/Remove

programs.

Another common cause of problems is not having a complete installation of Office, or with some automation

components missing. For this reason, we recommend a full installation, even if there is some overhead.

The above problems may also occur if DCOM components identity of MS Office is not set to This user in 64 bit

systems.

To set Microsoft Office DCOM objects identity to This user, complete the following steps:

1. Add Component Services snap-in in Microsoft Management Console.

a. In command prompt; enter mmc –32

b. Navigate to File > Add/Remove Snap-ins, select Component Services from ‘Available snap-ins

list’ and click Add to ‘Selected snap-ins’ list.

Figure 2-7 Add/Remove Snap-ins

2. Change User Identity of Microsoft Office application to This user.

a. Open Component Services window (by typing comexp.msc at the Run prompt)

b. Open Console Root > Component Services > Computers > My Computer > DCOM Config.

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HP ePrint Enterprise Channel Multi Server 5000 User E-LTU Instrukcja Użytkownika Strona 13