HP ePrint Enterprise Channel Multi Server 5000 User E-LTU Instrukcja Użytkownika Pobierz pdf (Strona 17)

1. Manually enter a valid NT user account.

2. Identify why the service account cannot query Active Directory. The two most common reasons are:

a. The HP ePrint Enterprise service account provided during setup is actually a local machine

administrator account (not a domain account). To address this, use a domain account with

administrator rights instead.

b. The provided HP ePrint Enterprise service account, even if a domain account, does not have

enough, or specific, rights to query Active Directory. You will have to enable this to allow the HP

ePrint Enterprise service to automatically find the user login.

2.2.5 Jobs sent to Secure Pull Print printers do not appear under the correct user

For more information about configuring Secure Pull Print printers using HP Access Control, see Secure Pull

Print using HP Access Control section of the HP ePrint Enterprise Administration Guide.

For more information about configuring Secure Pull Print printers using SafeCom, see Secure Pull Print using

SafeCom section of the HP ePrint Enterprise Administration Guide.

2.2.6 Jobs sent to PIN printers are correctly submitted, but do not print

In this scenario print jobs are sent from mobile clients to Job Retention-enabled printers and are correctly

rendered, but users can’t retrieve them at the printer.

To troubleshoot, ensure that the printer configured with Job Retention mode in the ePrint Enterprise server

application actually supports Job Storage. In addition, ensure the printer has enough storage on its hard drive

to store the job. If the hard drive is full and can’t store a job, the printer generates a hard copy that is sent to

the paper output tray of the printer, and the printer hard drive must be cleared.

2.2.7 Print-ready documents print continuously

This scenario may occur if a print job is submitted to a printer that does not support print-ready functionality

for the particular file type. Ensure that only those file types which are supported by the printer are checked.

Section 2.2 Printing problems 11

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HP ePrint Enterprise Channel Multi Server 5000 User E-LTU Instrukcja Użytkownika Strona 17