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D–20 359782-002 Service Reference Guide, dx2000 uT
Troubleshooting Without Diagnostics
Solving Memory Problems
Ä
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-
ECC memory. Otherwise, the system will not boot the operating system.
Solving Memory Problems
Problem Cause Solution
System will not boot or
does not function properly
after installing additional
memory modules.
Memory module is not
the correct type or
speed or the new
memory module is not
seated properly.
Replace module with the correct
industry-standard device for the
computer.
ECC memory modules are not
supported.
Out of memory error. Memory configuration
may not be set up
correctly.
Use the Device Manager to check
memory configuration.
You have run out of
memory to run the
application.
Check the application
documentation to determine the
memory requirements.
Memory count during
POST is wrong.
The memory modules
may not be installed
correctly.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Insufficient memory error
during operation.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Delete any TSRs that you do
not
need.
You have run out of
memory for the
application.
Check the memory requirements for
the application or add more
memory to the computer.
Power LED flashes Red five
times, once every second,
followed by a two second
pause. Also, five
simultaneous beeps will be
heard.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
- Personal Computers 1
- 2st Edition 1
- Service Reference Guide 3
- Contents 5
- 1.1 Microsoft Windows XP 9
- 1.2 Converting to NTFS 10
- 1.3 HP Software 10
- 2.1 Power-On Self-Test (POST) 11
- 2.2 Computer Setup Utilities 12
- 2.2.2 Computer Setup Menu 14
- 2.4 Restoring the Software 18
- 2.3 Protecting the Software 18
- Desktop Management 19
- 3.2.1 FailSafe Boot Block ROM 20
- 3.2.2 Dual-State Power Button 20
- 3.2.3 Power Management 21
- 3.2.4 World Wide Web Site 21
- 3.3 Security 22
- Entering a Power-On Password 23
- Entering a Setup Password 23
- Clearing Passwords 25
- 4.1 Ultra ATA Jumpers 27
- 4.2 Ultra ATA Cables 27
- Single-Drive Cable 28
- Two-Drive Cable 28
- 4.3.1 Device Classes 29
- 4.4 SMART 32
- 4.5 Drive Capacities 33
- Disassembly Preparation 35
- 5.2.1 Generating Static 36
- 5.2.4 Grounding the Work Area 37
- 5.3 Routine Care 38
- 5.3.3 Cleaning the Keyboard 39
- 5.3.4 Cleaning the Monitor 39
- 5.3.5 Cleaning the Mouse 39
- 5.4 Service Considerations 40
- 5.4.4 Cables and Connectors 41
- 5.4.5 Hard Drives 41
- Microtower (µT) Chassis 43
- 6.2 Access Panel 44
- 6.3 Front Bezel 45
- 6.4 Front Drive Bezels 46
- 6.4.2 Diskette Drive Bezel 47
- 6.5 Memory 48
- 6.6 Expansion Card 50
- 6.7 Drives 51
- 6.8 Front USB Device 56
- 6.9 Power Switch Assembly 57
- 6.10 Speaker 58
- 6.11 System Fan 59
- 6.12 Processor and Heatsink 60
- 6.13 System Board 61
- 6.14 Battery 62
- 6.15 Power Supply 64
- Connector Pin Assignments 65
- Parallel Interface 66
- Microphone 66
- Headphone 67
- Line-In Audio 67
- Line-Out Audio 67
- 20-Pin Power 68
- 4-Pin Power (for CPU) 68
- Power Cord Set Requirements 69
- Country-Specific Requirements 70
- POST Error Messages 71
- Preliminary Checklist 75
- Solving Minor Problems 76
- Solving Power Supply Problems 78
- Solving Diskette Problems 79
- Solving Hard Drive Problems 80
- Solving Display Problems 83
- Solving Audio Problems 86
- Solving Printer Problems 88
- Solving Keyboard Problems 89
- Solving Network Problems 92
- Solving Memory Problems 94
- Solving Processor Problems 95
- Solving Drive Key Problems 97
- DIMM Sockets 102
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