◦ Disconnect the answering machine and then try receiving a fax. If faxing is

successful without the answering machine, the answering machine might be

causing the problem.

◦ Reconnect the answering machine and record your outgoing message again.

Record a message that is approximately 10 seconds in duration. Speak slowly

and at a low volume when recording your message. Leave at least 5 seconds

of silence at the end of the voice message. There should be no background

noise when recording this silent time. Try to receive a fax again.

NOTE: Some digital answering machines might not retain the recorded

silence at the end of your outgoing message. Play back your outgoing

message to check.

• If the printer shares the same phone line with other types of phone equipment,

such as an answering machine, a computer dial-up modem, or a multi-port switch

box, the fax signal level might be reduced. The signal level can also be reduced

if you use a splitter or connect extra cables to extend the length of your phone. A

reduced fax signal can cause problems during fax reception.

To find out if other equipment is causing a problem, disconnect everything except

the printer from the phone line, and then try to receive a fax. If you can receive

faxes successfully without the other equipment, one or more pieces of the other

equipment is causing problems; try adding them back one at a time and receiving

a fax each time, until you identify which equipment is causing the problem.

• If you have a special ring pattern for your fax phone number (using a distinctive

ring service through your telephone company), make sure that the Distinctive

Ring feature on the printer is set to match. For more information, see

Change the

answer ring pattern for distinctive ring.

The printer cannot send faxes, but can receive faxes

Solution:

• The printer might be dialing too fast or too soon. You might need to insert some

pauses in the number sequence. For example, if you need to access an outside

line before dialing the phone number, insert a pause following the access number.

If your number is 95555555, and 9 accesses an outside line, you might insert

pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,

touch Space (#) repeatedly, until a dash (-) appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the

phone line as you dial. You can set the pace of your dialing and respond to

prompts as you dial. For more information, see

Send a fax using monitor

dialing.

• The number you entered when sending the fax is not in the correct format or the

receiving fax machine is having problems. To check this, try calling the fax number

from a telephone and listen for fax tones. If you cannot hear fax tones, the

receiving fax machine might not be turned on or connected, or a voice mail service

could be interfering with the recipient's phone line. You can also ask the recipient

to check the receiving fax machine for any problems.

Chapter 8

146 Solve a problem

1 2 ... 145 146 147 148 149 150 151 152 153 154 155 ... 251 252

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