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Unable to communicate with printer
The computer cannot communicate with the printer because one of the following events has
occurred:
●
The printer has been turned off.
●
The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been
disconnected.
●
If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
●
Make sure the printer is turned on and that
(the Power light) is on.
●
Make sure the power cord and other cables are working and are firmly connected to the printer.
●
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
●
If the printer is connected to a network, make sure the network is functioning properly. For more
information, see
General network troubleshooting on page 150.
●
If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see
Unable to connect the printer wirelessly on page 150.
208 Appendix C Errors (Windows) ENWW
- User Guide 3
- Table of contents 7
- 1 How do I? 17
- 2 Chapter 1 How do I? ENWW 18
- 2 Get started 19
- Accessibility 20
- Manage Power 21
- Optimize Printing Supplies 21
- Understand the printer parts 23
- Printing supplies area 24
- Back view 24
- Use the printer control panel 25
- Change printer settings 26
- HP Digital Solutions 28
- Set up HP Digital Solutions 30
- Set up HP Digital Fax 33
- Use the HP Digital Solutions 34
- Paper basics 36
- Order HP paper supplies 37
- Load paper 39
- Load envelopes 40
- Load cards and photo paper 41
- Insert a USB flash drive 45
- Set up and use accessories 46
- Work with trays 47
- Maintain the printer 50
- 2 Rollers 51
- 3 Separator pad 51
- Update the printer 52
- Turn the printer off 54
- Restore defaults 55
- Print documents on page 42 57
- Print on envelopes on page 43 57
- Print photos on page 45 57
- Print documents 58
- Print on envelopes 59
- 5. Click Print 60
- 44 Chapter 3 Print ENWW 60
- Print photos 61
- Print using the maximum dpi 63
- Tips for print success 65
- 52 Chapter 3 Print ENWW 68
- 4 Copy and scan 69
- Enhancements 71
- Set as New Defaults 71
- ENWW Copy 55 71
- Scan an original 72
- Scan using Webscan 73
- Send a fax 78
- Send a fax from memory 81
- Receive a fax 83
- Set up backup fax 84
- Block unwanted fax numbers 86
- Print a Junk Fax Report 87
- HP Digital Fax requirements 88
- Activate HP Digital Fax 88
- Set up speed-dial entries 90
- Delete speed-dial entries 91
- Change fax settings 93
- Set the dial type 95
- Set the redial options 95
- Set the fax speed 95
- Set the fax sound volume 96
- Fax over Internet Protocol 98
- Fax reports 99
- Print fax error reports 100
- Print and view the fax log 100
- Clear the fax log 100
- Print a Caller ID Report 101
- View the Call History 101
- 86 Chapter 5 Fax ENWW 102
- 6Web Services 103
- What are Web Services? 104
- Set up Web Services 105
- Use Web Services 107
- Print apps 108
- Remove Web Services 109
- 7 Work with ink cartridges 111
- Replace the ink cartridges 115
- Order ink cartridges 117
- Store printing supplies 118
- 8 Network setup 121
- Before you begin 122
- Change the connection type 123
- Test the wireless connection 124
- Change network settings 125
- Use HP wireless direct 128
- 9 Printer management tools 131
- Toolbox (Windows) 132
- HP Utility (OS X) 133
- Embedded web server 134
- 10 Solve a problem 137
- HP support 138
- HP support by phone 139
- (Help) from the Home screen 140
- Understand printer reports 141
- Network configuration page 142
- Solve printer problems 145
- Solve printing problems 147
- Solve copy problems 151
- Solve scan problems 153
- Text cannot be edited 154
- Scanned image quality is poor 155
- Unable to scan to email 156
- Solve fax problems 157
- 1 Telephone wall jack 159
- Solve network problems 166
- Step 3: Run the wireless test 167
- Printhead maintenance 171
- Align the printhead 172
- Calibrate the linefeed 173
- Reinstall the printhead 173
- Clear jams 175
- Avoid paper jams 177
- Clear the print carriage 178
- A Technical information 179
- Warranty information 180
- Specifications 181
- Output tray capacity 182
- Paper size and weights 182
- Print specifications 182
- Copy specifications 182
- Scan specifications 182
- Fax specifications 183
- Cartridge yield 183
- Regulatory information 185
- FCC statement 186
- Notice to users in Korea 186
- Australia wired fax statement 189
- Declaration of conformity 190
- Notice to users in Brazil 191
- Notice to users in Canada 191
- Notice to users in Taiwan 192
- Notice to users in Mexico 192
- Paper use 193
- Plastics 193
- Material safety data sheets 193
- Recycling program 194
- Power consumption 194
- Chemical substances 194
- B Additional fax setup 197
- Case E: Shared voice/fax line 204
- 3 Telephone (optional) 205
- 3 Computer with modem 207
- 3 Parallel splitter 210
- 4 Computer with modem 210
- 5 Telephone 210
- 7 Answering machine 216
- 8 Telephone (optional) 216
- Serial-type fax setup 219
- Test fax setup 220
- C Errors (Windows) 221
- Fax memory full 223
- Low on ink 225
- Printhead Problem 226
- Ink Cartridge Problem 227
- Replace the ink cartridge 228
- Paper Mismatch 230
- Paper Jam 232
- The printer is out of paper 233
- Printer Offline 234
- Printer Paused 235
- Document failed to print 236
- Printer failure 237
- Door or cover open 238
- Ink cartridges depleted 240
- Ink cartridge failure 241
- Printer supply upgrade 242
- Use SETUP cartridges 249
- Do not use SETUP cartridges 250
- Not enough ink at startup 251
- Use black ink only? 252
- Use color ink only? 253
- Incompatible ink cartridges 254
- Ink sensor failure 255
- Ink sensor warning 256
- Color cartridge out of ink 258
- Black cartridge out of ink 259
- Problem with ink system 261
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