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Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected
The product name does not appear in the product list in the Print &
Fax or the Print & Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax or the Print & Scan list.
3. Replace the USB or network cable with a high-quality cable.
4. If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in
the Print & Fax or the Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.6 or 10.7.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
ENWW
Solve product software problems (Mac OS X)
305
- LASERJET ENTERPRISE FLOW MFP 1
- User Guide 3
- Table of contents 5
- 1 Product introduction 15
- Product features 16
- Product views 18
- Product back view 19
- Interface ports 20
- Control panel 22
- Control-panel Home screen 23
- Keyboard 25
- Control-panel cleaning 25
- Control-panel help 25
- Table 1-1 Reports menu 27
- Configure the IP address 31
- Jetdirect Page 32
- HP Color LaserJet 32
- 3 Input trays and output bins 37
- Supported paper sizes 38
- Supported paper types 41
- Configure trays 42
- Alternative letterhead mode 43
- Table 3-3 Tray 1 capacity 44
- Load Tray 1 45
- Use paper output options 50
- Use the convenience stapler 51
- HP policy on non-HP supplies 55
- HP anticounterfeit Web site 56
- Customer self-repair parts 59
- Accessories 62
- Toner cartridge 63
- Toner cartridge view 64
- Recycle toner cartridge 65
- Toner-cartridge storage 65
- Replace the toner cartridge 66
- Load staples 69
- 4. Close the stapler door 70
- UPD installation modes 73
- Print tasks (Windows) 76
- 74 Chapter 5 Print ENWW 88
- Create a booklet (Windows) 95
- Print tasks (Mac OS X) 97
- Print a cover page (Mac OS X) 98
- Create a booklet (Mac OS X) 99
- Cancel a print job (Windows) 100
- Print watermarks (Windows) 101
- Cancel a print job (Mac OS X) 102
- Print watermarks (Mac OS X) 103
- Create a stored job (Windows) 104
- Print a stored job 107
- Delete a stored job 107
- Use HP ePrint 109
- Use the HP ePrint software 110
- Use Apple AirPrint 111
- Solve AirPrint problems 112
- Use HP Smart Print (Windows) 113
- Use easy-access USB printing 114
- 102 Chapter 5 Print ENWW 116
- Set new default copy settings 118
- Erase edges for copies 120
- Make a single copy 122
- Make multiple copies 123
- OK button 124
- 110 Chapter 6 Copy ENWW 124
- Copy a multiple-page original 125
- 112 Chapter 6 Copy ENWW 126
- Collate a copy job 127
- 114 Chapter 6 Copy ENWW 128
- Copy on both sides (duplex) 129
- Copy on both sides manually 130
- 118 Chapter 6 Copy ENWW 132
- Use Job Build mode 138
- Copy a book 139
- Copy a photo 141
- 7Scan/send 143
- Set up scan/send features 144
- Adjust sharpness for scanning 153
- Adjust darkness for scanning 153
- Adjust contrast for scanning 154
- Erase edges for scanning 155
- Use the image preview feature 161
- Create a Quick Set 164
- Use a predefined Quick Set 164
- Scan and save the document 170
- Scan a photo 182
- Fax Setup Wizard 186
- 174 Chapter 8 Fax ENWW 188
- 176 Chapter 8 Fax ENWW 190
- Configure fax billing codes 192
- 180 Chapter 8 Fax ENWW 194
- Adjust sharpness for faxes 197
- Adjust darkness for faxes 198
- Adjust contrast for faxes 198
- Use a fax printing schedule 205
- Block incoming faxes 206
- Fax archiving and forwarding 208
- Create a speed dial list 209
- 196 Chapter 8 Fax ENWW 210
- Delete a speed dial list 213
- Cancel a fax 222
- Fax reports 223
- Billing code report 224
- Blocked fax list report 224
- Speed dial list report 224
- Fax call report 224
- 9 Manage the product 225
- Configure IP network settings 226
- HP Embedded Web Server 228
- Information tab 229
- General tab 229
- Copy/Print tab 230
- Scan/Digital Send tab 231
- Fax tab (Fax models only) 232
- Troubleshooting tab 232
- Security tab 233
- HP Web Services tab 233
- Networking tab 233
- Other Links list 233
- Menu Description 234
- HP Utility (Mac OS X) 235
- Use HP Web Jetadmin software 237
- Economy settings 238
- Set the sleep schedule 239
- Product security features 241
- Lock the formatter cage 242
- Upgrade the product firmware 243
- 10 Solve problems 245
- Solve problems checklist 246
- Restore factory-set defaults 249
- Prevent paper jams 252
- Clear jams 254
- 6 Rear door area 255
- 5 Tray 2 pickup area 255
- Clear jams in Tray 1 259
- 2. Remove any jammed paper 268
- 4. Open the front door 268
- Clear jams in the duplexer 270
- 13. Close the front door 275
- 14. Close the rear door 275
- Change jam recovery 276
- Improve print quality 277
- Print a cleaning page 278
- Check the environment 280
- Try a different print driver 281
- Improve copy quality 283
- Calibrate the scanner 285
- Check the paper settings 285
- Edge-to-edge copying 286
- Improve scan quality 289
- Check the resolution settings 290
- Improve fax quality 294
- Check the fit-to-page setting 299
- The product does not print 300
- The product prints slowly 301
- USB flash drive 302
- Solve USB connection problems 304
- Solve wired network problems 305
- Solve fax problems 307
- Check fax accessory status 308
- General fax problems 309
- Use Fax over VoIP networks 310
- Problems with receiving faxes 310
- Problems with sending faxes 312
- Table 10-1 Send-fax messages 314
- Receive-fax messages 315
- Remove software (Windows) 321
- 316 Index ENWW 330
- *CF118-90908* 332
- CF118-90908 332
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