HP Pavilion Elite HPE-461c Desktop PC Instrukcja Użytkownika Pobierz pdf (Strona 12)

3 If you think you have a hardware issue, before calling the Customer Care Center, run the

hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs,

PC Help & Tools, and then click Hardware Diagnostic Tools.

4 HP Technical Support Web site. Go to: http://www.hp.com/support for product

information, driver updates, troubleshooting, and much more.

5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day,

seven days a week in English, Spanish (U.S. only), and French (Canada only) at:

HP: 1-800-474-6836 (800-HP-invent)

Compaq: 1-800-652-6672 (800-OK-Compaq)

When you call, please have your product model number, serial number, and date of purchase

available. Telephone support is free during your limited warranty period.

HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If

you have a question or if a problem arises, we offer extensive service and support options

available 24/7 to better handle your needs. Go to your computer’s Help and Support

Center for fast resolutions. For more information about service and support options, both in-

and out-of-warranty, visit:

http://www.hp.com/go/totalcare

http://www.hp.ca/totalcare (Canada)

When Should I Contact HP Total Care Support and Services?

•

The Help and Support Center or other support tools on your computer do not identify or

help solve your problem.

•

You either do not have Internet access or cannot connect to the Internet to use the HP

Technical Support Web site or to chat with qualified online support specialists.

•

There is obvious damage or a mechanical breakdown with your product, and it does

not work.

HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French

(Canada only) via telephone to provide expert assistance.

HP: 1-800-474-6836 (800-HP-invent)

Compaq: 1-800-652-6672 (800-OK-Compaq)

NOTE: Support options, availability, and hours vary by product, country/region, and language and

are subject to change.

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HP Pavilion Elite HPE-461c Desktop PC Instrukcja Użytkownika Strona 12