HP Pavilion Elite HPE-461c Desktop PC Instrukcja Użytkownika Pobierz pdf (Strona 8)

defective part must be returned with the associated documentation in the provided shipping

material. Failure to return the defective product may result in HP billing you for the

replacement. With a customer self repair, HP will pay all shipping and part return costs

and determine the courier/carrier to be used. If customer self repair applies to you, please

refer to your specific HP Hardware Product announcement. You can also obtain information

on this warranty service on the HP Web site at: http://www.hp.com/support

Pickup and Return Warranty Service

Your HP Limited Warranty may include a pickup and return warranty service. Under the

terms of pickup and return service, HP will pick up the defective unit from your location,

repair it, and return it back to your location. HP will incur all repair, logistics, and

insurance costs in this process.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP Hardware

Product to an authorized service location for warranty repair. You must prepay any

shipping charges, taxes, or duties associated with transportation of the product to and from

the service location. In addition, you are responsible for insuring any product shipped or

returned to an authorized service location and assume risk of loss during shipping.

In-Home Warranty Service

Your HP Limited Warranty service may include on-site labor support to repair your

hardware. HP provides on-site service during standard office hours. Standard office hours

are typically 8:00am to 5:00pm, Monday through Friday, but may vary with local business

practices. If your location is outside the customary service zone (typically 30 mi/50 km),

response times may be longer or there may be additional charges. To locate the nearest

HP authorized service provider refer to the HP Web site at:

http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty service is required. For

example, in many cases, the defect can be fixed by the use of a Customer Self Repair

(CSR) part that you are required to replace yourself based on instructions and

documentation provided by HP. You are also required to cooperate with HP in attempting

to resolve the problem over the telephone. This may involve performing routine diagnostic

procedures, installing software updates or patches, removing third-party options, and/or

substituting options. In order to receive on-site support, you must (a) have a representative

present when HP provides warranty services at your site; (b) notify HP if products are being

used in an environment that poses a potential health or safety hazard to HP employees or

subcontractors; (c) subject to its reasonable security requirements, provide HP with

sufficient, free, and safe access to and use of all facilities, information, and systems

determined necessary by HP to provide timely support; (d) ensure that all manufacturer’s

labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an

environment consistent with product specifications and supported configurations.

If you require an HP representative to handle all component replacements, support uplift

contracts are available at additional cost.

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 27 28

Brak uwag

HP Pavilion Elite HPE-461c Desktop PC Instrukcja Użytkownika Strona 8