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Troubleshooting 106
Troubleshooting
HP Insight Environmental software troubleshooting
Problem Solution
I browse to the HP Insight Environmental
Observer home page, but the page does
not load.
Verify the following:
•
All software components are installed correctly.
•
The home page URL is typed correctly.
•
The client machine where the browser is running is on the same
network as the HP Insight Environmental server.
•
HP Insight Environmental Application Server service is running
on the HP Insight Environmental server. The Application Server
must be running to enable Observer web access.
•
Port 8080 (http) and port 443 (https) are enabled, and are not
being blocked by the Windows® firewall.
I successfully browse to the HP Insight
Environmental Observer home page, but
the client window on the right side of the
console interface is blank.
Verify that the configuration data for your data center has been
exported to HP Insight Environmental Application Server. Use HP
Insight Environmental Configurator to configure your data center
information before exporting. For more information, see the HP
Insight Environmental Configurator User Guide.
I successfully browse to the HP Insight
Environmental Observer home page, but
the client window on the right side of the
console interface does not show the data
center Overview floor plan.
The data center floor plan background image (*.PNG) file is either
missing or corrupted. For more information about creating and
exporting the data center background image, see the HP Insight
Environmental Configurator User Guide.
I have rebooted HP Insight
Environmental server, but the Application
Server is not starting.
One of the application variables is not set correctly. Verify that the
JBOSS_HOME and JAVA_HOME variables point to the correct
installation folders.
The database is partially corrupted. The server was not shut down correctly or the software installation
was unsuccessful and terminated. Verify the following steps are
taken:
•
Stop all software components and restart MySQL to recover
corrupted tables.
•
Delete JBoss hypersonic database to remove back logs of data.
You might lose some sensor history.
a.
Stop the Application Server.
b. Delete data, temporary, and work
directories from the
JBOSS_HOME/server/default folder.
c. Restart the Application Server.
•
Restart the different software components, and then verify that
each component is functioning normally. The updated data
appears in the Observer software.
The Observer software is updating the Verify the following:
- Software User Guide 1
- Intended audience 2
- Contents 3
- Contents 4 4
- Overview 5
- Software requirements 6
- Client PC requirements 6
- Secure web access 7
- Interface components 8
- Menu bars 9
- Navigation panel 9
- Setting permissions 10
- Data View window 12
- Global Information panel 12
- System status 13
- Sorting the data in a column 13
- Relocating a column 13
- Printing data 14
- Closing the Data View window 14
- Data center views 15
- PUE tab 15
- Accessing the PUE tab 16
- Overview tab 19
- Views 20 20
- The zone Overview controls 22
- The zone Overview legend 22
- Filtering visible objects 22
- Locator view 23
- Views 24 24
- Viewing data values 25
- The base station toolbar 26
- Views 28 28
- Imaging tab 30
- The Map Legend 32
- Display modes 32
- Views 34 34
- Viewing animated information 35
- Pre-Defined Metrics tab 36
- Custom Metrics tab 38
- Tabular views 41
- CRAH/CRAC tab 42
- Racks tab 43
- Pressure tab 44
- Power Meters tab 45
- Views 46 46
- Views 47 47
- Base Station tab 49
- • Active Alerts 50
- • Alert History 50
- Active Alerts tab 51
- Alert History tab 52
- Wireless Sensor Network tab 53
- Callout Item Description 54
- Menu bar actions 55
- Reports menu 56
- Menu bar actions 57 57
- Menu bar actions 59 59
- Menu bar actions 60 60
- Analyzing data 61
- Creating custom reports 62
- Viewing custom queries 63
- Running custom queries 64
- Editing custom queries 64
- Deleting custom queries 64
- Generating battery reports 65
- Base Station F/W reports 66
- Alerts menu 68
- Viewing global active alerts 69
- Viewing global alert history 69
- Defining a new alert 70
- Managing alerts 72
- Performing alert actions 73
- Creating an alert definition 74
- Menu bar actions 75 75
- Menu bar actions 77 77
- Menu bar actions 78 78
- Deleting individual alerts 81
- Administration menu 82
- Creating user accounts 83
- User accounts 84
- Changing user passwords 85
- Editing or deleting users 86
- Viewing the system log 87
- Administrative options 88
- Email options 89
- Auditors options 89
- SNMP options 90
- Security options 92
- Imaging options 94
- Alerts options 95
- My Account menu 96
- Changing your preferences 97
- • Units 98
- • Decimal places 98
- • Refresh rate 98
- Changing the date format 99
- Changing the language 99
- Help menu 100
- Select OK to close 101
- Maintenance 102
- Replacing batteries 103
- System backup 104
- System restore 105
- Troubleshooting 106
- Before you contact HP 108
- HP contact information 108
- Acronyms and abbreviations 109
- Index 111 111
- Index 112 112
- Index 113 113
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