HP Designjet Universal Print Driver Instrukcja Użytkownika Pobierz pdf (Strona 144)

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1. For some older devices, the HP UPD might not retrieve the full list of supported paper types. Instead, the

HP UPD presents a subset of paper types, a generic list believed to be supported by most printers. Refer

to the user guide for your product model if you have questions on supported paper types for your device.

2. Changes to the device's paper settings, such as paper size or paper type, using the HP Embedded Web

Server, HP Web Jetadmin, or the control panel will not change or update the HP UPD driver display

options. To change these so that they appear in the HP UPD driver user interface:

a) The end user must go to Printer properties, Advanced tab, Printing Defaults and manually

change the settings.

b) Point and Print vended clients will see the defined setting under Printing Preferences

c) Pre-configuration of the HP UPD driver with the HP Driver Configuration Utility or the HP Driver

Deployment Utility prior to install or reinstallation of the driver.

4. What is the physical connection method between the HP UPD installed

printer and the target printing device?

Bidirectional communication between the HP UPD driver and the target device is possible through direct connection to

the device or over the network by means of UDP. To confirm your connection method, right click the HP UPD in

Printers folder, click Print Properties, and select the Port tab. Is the selected port defined correctly?

 No, set to the correct port type or port address (TCP/IP address or DNS name) and click Apply. Run Update

Now under Device Settings to update the printer configuration in the driver.

 Yes, proceed to next steps.

5. Troubleshoot network connection/port

a. Can you ping the target print product by the TCP/IP address? By host name?

b. Can you ping the print server by the TCP/IP address? By host name?

c. Is the HP UPD’s target port defined by hostname or IP address?

d. If by host name fails, is the hostname registered in DNS? nslookup dns_name_of_device

e. Is the HP UPD installed client traversing network subnets to the target print server or printing device? If yes, is

http and snmp traffic allowed through these connection paths? To define the segments in the network path,

run the following from the HP UPD install client: tracert print_device_ipaddress

f. Is the localhost or the target print server running an internet firewall? Are ports 160 and/or 80 open?

g. Can the HP UPD client host gain access to the device's HP Embedded Web Server? http://device_ip_address

or https://device_ip_address

h. Are there network issues such as denial-of-service at the print server or printing device, network service

interruption, or unauthorized and privileged access to the target print device or print server?

i. Is the TCP filter enabled? TCPIP, Advanced, Options tab, Properties (types of traffic allowed to pass to the

TCP protocol)?

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HP Designjet Universal Print Driver Instrukcja Użytkownika Strona 144