HP Hybrid POS Printer with MICR II Instrukcja Użytkownika Pobierz pdf (Strona 43)

Knife

Problem Possible cause Solution

Receipt is not cut. Paper is jammed. Open the receipt cover, inspect the knife,

and clear any jammed paper.

All other problems. Unknown cause. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Other conditions

The following problems all need to be corrected by a regional HP authorized service provider for HP Point of

Sale System products.

●

MICR check reader not operating properly

●

Forms not feeding into the slip/forms area properly

●

Missing dots in slip or forms printing

●

Printer will not cycle or stop when required

●

Illegible characters

●

Paper will not feed

●

Knife will not cycle or cut

●

Platen will not open or close

●

Printer will not communicate with the POS computer

Contacting support

To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more

information about your product, including links to discussion forums and instructions on troubleshooting. You

can also nd information on how to contact HP and open a support case.

Preparing to call technical support

If you cannot solve a problem, you may need to call technical support. Have the following information

available when you call:

●

Printer model number and serial number

●

If the product is connected to an HP POS computer, provide the serial number of the POS computer

●

Purchase date on invoice

●

The spare part number located on the product

●

Condition under which the problem occurred

●

Error messages received

●

Hardware conguration

●

Name and version of the hardware and software you are using

Other conditions 37

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