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12 Troubleshooting the NIC
54
Troubleshooting the NIC Installation
If you encounter any of the following problems or error messages, follow the steps in
“Cleaning Up A Failed Installation” later in this chapter to resolve the problem.
Problems or Error Messages
• A red X or a A yellow exclamation point (!) appears by the name of the NIC in the
Windows Device Manager.
• The Network Neighborhood icon does not appear on the Windows desktop.
• The NIC does not appear in the Network Configuration or Properties window.
• The NIC fails to authenticate the firmware image that the driver downloads, and then
the following error message appears in the Microsoft Event Viewer:
“DownloadRunTimeImage: Download Firmware Failed Image Authentication.”
• Error: “This device is not present, not working properly, or does not have all of the
driver installed. Code 22.”
• Error: “Windows was unable to locate a driver for this device.”
• Error: “You have selected a plug and play adapter. Please turn off your machine and
install the adapter. Then turn on your machine and reinstall.”
Cleaning Up A Failed Installation
If you encounter any of the problems or error messages listed above, or if the network
driver installation failed or was not completed properly, follow the steps below to clean up
your system and install the NIC correctly. This procedure:
• Removes all 3CR990B NIC drivers from your system.
• Removes the 3Com NIC Diagnostics program.
• Installs the latest network driver.
You can reinstall the 3Com NIC Diagnostics program after completing this procedure. See
“Installing the 3Com NIC Diagnostics Program” on page 46 for instructions.
1 Insert the installation CD in the CD-ROM drive.
The Welcome screen appears.
2 Click NIC Software.
3 Click Installation Utilities.
4 Click Undo Broken Installation and Uninstall.
You are given the option to Proceed or go Back. Before proceeding, write down your
network settings so that you can refer to your notes when you reinstall the NIC.
5 Click Proceed.
The uninstall process begins. A warning message appears.
6 Click OK.
A message appears stating that all of the 3CR990B NICs have been removed from
your system.
7 Click OK.
8 Exit the installation CD, and then exit Windows.
9 Restart the computer.
- User Guide 1
- Contents 3
- Installation Overview 7
- Safety Precautions 8
- Windows 2003 Server 11
- Driver Installation 11
- Installing the Network Driver 13
- Identifying the Slot Number 22
- Linux 2.4 Driver Installation 27
- Installing and Configuring 29
- Data Encryption Offloads 29
- Windows 2000 30
- Defining the Console 31
- Creating the Policy 31
- Creating a Filter 32
- Binding the Filter 32
- Creating the Filter Action 32
- Binding the Filter Action 33
- Enabling Encryption 33
- Disabling Encryption 33
- Features for Windows 35
- Load Balancing 36
- Failover 36
- Verifying the Installation 38
- Configuring Groups and VLANs 39
- Working With Server Features 40
- Creating a Group 41
- Adding NICs to a Group 42
- Creating a VLAN 43
- Saving the Configuration 44
- Changing the Primary NIC 44
- Removing a NIC from a Group 44
- Deleting or Editing a VLAN 44
- Displaying NIC Properties 45
- Displaying Group Properties 45
- Enabling Offloads 47
- 11 Configuring the NIC 49
- Configuration Methods 51
- Booting From the Network 55
- Disabling the 3Com Logo 56
- Troubleshooting the NIC 57
- 3CR990B-FX-97 NIC 58
- Problems or Error Messages 60
- 3CR990B-97 NIC 62
- Troubleshooting Hubs 63
- Removing the Network Driver 64
- Windows 98 SE 65
- Features 66
- Running NIC Diagnostics 67
- Running the Network Test 69
- Running the NIC Test 69
- Viewing Network Statistics 70
- Enabling the Icon 71
- Displaying Network Statistics 71
- Specifications and 73
- Cabling Requirements 73
- Installing the 3Com DMI Agent 77
- System Requirements 78
- Obtaining Support for your 81
- Contact Us 82
- : +44 (0)1442 435529 83
- Regulatory Compliance 85
- Information 85
- FCC Declaration of Conformity 86
- Safety Compliance Statement 86
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