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B Troubleshooting
This appendix provides suggestions on troubleshooting potential issues with RGS and also lists the RGS error
messages and their possible causes.
Potential issues and suggestions
Table B-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Cannot connect to the RGS Sender. Verify that the pre-connection checklist is satisfied as described
in
Pre-connection checklist on page 23.
A connection is established but it appears to time out. See the section
Troubleshooting network timeouts on page 99.
Graphics performance appears slow. See
Optimizing RGS performance on page 45.
Remote Audio doesn’t work.
●
If using a RGS Reciever on Linux, verify that audio has been
installed correctly as described in
RGS Receiver audio
requirements on Linux on page 19.
●
See the troubleshooting suggestions in Troubleshooting
Remote Audio on page 102.
Remote USB doesn’t work.
●
Verify that USB has been correctly configured during RGS
Receiver installation on Windows as described in
Installing
the RGS Receiver on Windows on page 12.
●
See the troubleshooting suggestions in Troubleshooting
Remote USB on page 104
I want to restore the RGS Receiver properties to factory defaults. Uninstall and reinstall the RGS Receiver.
Troubleshooting network timeouts
RGS uses TCP/IP over a standard computer network to transmit data. Although TCP/IP is a reliable transport
mechanism, it does not guarantee network packet delivery. The TCP/IP network stack performs well on a
relatively stable network. However, network issues beyond RGS can affect the probability and timing of
network packet delivery. Possible network issues include:
●
Network over-subscription, resulting in congestion and packet loss
●
CPU utilization by other processes and tasks, starving the TCP/IP network stack
●
Incorrectly configured or malfunctioning network switches, routers, and network interfaces
●
A disconnected network cable
To deal with such network issues, the RGS Receiver and Sender both support network timeout mechanisms to
provide notification to the user of network issues.
RGS Receiver network timeout
RGS provides two user-settable RGS Receiver timeout properties to allow you to optimize RGS for your
particular network conditions (such as low-bandwidth or high-latency conditions). These properties allow
Potential issues and suggestions 99
- User Guide 1
- Acknowledgments 3
- About this guide 5
- Table of contents 7
- 1 Getting started in Windows 13
- 2RGS overview 14
- Typical RGS deployment 15
- User interface overview 16
- Remote Display Window 17
- Remote Display Window toolbar 18
- RGS features 19
- 8 Chapter 2 RGS overview 20
- RGS licensing 21
- Connection types 21
- Multi-monitor configurations 22
- RGS login methods 22
- Easy Login 23
- Single Sign-on 23
- Installing RGS on Windows 24
- Command Description 27
- /wanimprovement 27
- Installs HP Velocity 27
- Installing RGS on Linux 30
- 4 Pre-connection checklist 35
- Using RGS through a firewall 38
- 5 Using the RGS Receiver 40
- Creating an RGS connection 41
- Table 5-2 RGS touch gestures 42
- Connection settings 45
- Performance settings 46
- Audio settings 47
- Network settings 48
- Hotkey settings 48
- Logging settings 49
- Statistics 50
- 7 Using the RGS Sender 51
- RGS Sender GUI (Windows only) 53
- 8 Advanced RGS features 55
- Collaboration 56
- Optimizing RGS performance 57
- Configuring the X server 61
- Remote Audio 63
- Remote Audio on Linux 64
- Configuring audio on Linux 65
- Remote Clipboard 66
- Remote USB 66
- Local/Remote USB overview 67
- Auto-remoting 67
- Supported USB devices 68
- Remoting USB microphones 68
- Unique smart card handling 69
- Verifying the USB data 72
- Directory file format 73
- Auto-launching connections 76
- HPRemote log format 77
- Agent design issues 81
- Administrator alerts 82
- Sample agent 83
- Connection 88
- RGS security features 88
- Full-screen crosshair cursors 90
- 9 RGS properties 92
- Property syntax 93
- RGS Receiver properties 94
- RGS Receiver properties 83 95
- Experience properties 96
- Browser properties 97
- Audio properties 97
- Microphone properties 97
- USB properties 98
- Network properties 98
- Hotkey properties 99
- Clipboard properties 100
- Logging properties 100
- Registration properties 101
- Proxy server properties 101
- 90 Chapter 9 RGS properties 102
- RGS Sender properties 103
- 92 Chapter 9 RGS properties 104
- RGS Sender properties 93 105
- 94 Chapter 9 RGS properties 106
- RGS support matrix 107
- Keyboard locale support 109
- Application support 110
- B Troubleshooting 111
- RGS Sender network timeout 112
- Network timeout issues 113
- Troubleshooting Remote Audio 114
- Troubleshooting Remote USB 116
- RGS error messages 117
- RGS error messages 107 119
- CHP support 120
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