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Remote Clipboard entries in the log files have the text below preceding the Remote Clipboard information. In
particular, the string “(format filter)” identifies each log file entry that contains Remote Clipboard
information. In this section, the text preceding the Remote Clipboard information will not be shown.
11-08-08 00:26:14 DEBUG - (format filter) ...Remote Clipboard information...
To demonstrate use of the RGS logs to view Remote Clipboard information on the local and remote
computers, an example is presented in which a copy and paste is performed from a remote computer to a
local computer. The steps in this example are:
1. Set the Rgreceiver.Clipboard.FilterString="|1|2|13|Object Descriptor|HTML Format|"
2. Establish an RGS connection from the RGS Receiver to the RGS Sender.
3. Open Notepad on the local computer.
4. Open Notepad on the remote computer (via the Remote Display Window) and enter some text.
5. Highlight the text in the remote computer’s Notepad window, and then select Copy.
6. Paste the text into the Notepad window on the local computer.
To set the Rgreceiver.Clipboard.FilterString as shown above, the rgreceiverconfig configuration file is
modified to specify the property:
Rgreceiver.Clipboard.FilterString="|1|2|13|Object Descriptor|HTML Format|"
The RGS Receiver is stopped and then restarted to ensure this property is used. When an RGS connection is
established, the RGS Receiver sends this filter string to the RGS Sender. From the RGS Receiver’s perspective,
it’s setting a "remote filter" on the RGS Sender. From the RGS Sender’s perspective, it’s setting its local filter
string when it receives the filter string from the RGS Receiver.
NOTE: If the clipboard on either the local or remote computer already contains content at the time the RGS
connection is established, a sending formats entry will appear in the log file of that computer preceding the
setting filter log entry. The sending formats log entry is due to the clipboard contents being sent to the
remote computer when the RGS connection is first established.
Troubleshooting Remote USB
If you have problems connecting a remote USB device from a local computer to a remote computer, the
following checklist may help identify the problem.
Computers supporting Remote USB
Ensure that both the remote computer and the local computer support Remote USB.
Supported USB devices
Verify that the USB device you’re using is supported. HP has tested a number of USB devices to verify they
work correctly when attached to a remote computer from a local computer.
Enable Remote USB
Verify that Remote USB is enabled in the RGS Receiver Control Panel.
Check USB cable connections
Verify that the USB device is physically connected to the local computer. Check to see that it has power and is
turned on. Some devices may require that the user initiate an action before it connects.
104 Appendix B Troubleshooting
- User Guide 1
- Acknowledgments 3
- About this guide 5
- Table of contents 7
- 1 Getting started in Windows 13
- 2RGS overview 14
- Typical RGS deployment 15
- User interface overview 16
- Remote Display Window 17
- Remote Display Window toolbar 18
- RGS features 19
- 8 Chapter 2 RGS overview 20
- RGS licensing 21
- Connection types 21
- Multi-monitor configurations 22
- RGS login methods 22
- Easy Login 23
- Single Sign-on 23
- Installing RGS on Windows 24
- Command Description 27
- /wanimprovement 27
- Installs HP Velocity 27
- Installing RGS on Linux 30
- 4 Pre-connection checklist 35
- Using RGS through a firewall 38
- 5 Using the RGS Receiver 40
- Creating an RGS connection 41
- Table 5-2 RGS touch gestures 42
- Connection settings 45
- Performance settings 46
- Audio settings 47
- Network settings 48
- Hotkey settings 48
- Logging settings 49
- Statistics 50
- 7 Using the RGS Sender 51
- RGS Sender GUI (Windows only) 53
- 8 Advanced RGS features 55
- Collaboration 56
- Optimizing RGS performance 57
- Configuring the X server 61
- Remote Audio 63
- Remote Audio on Linux 64
- Configuring audio on Linux 65
- Remote Clipboard 66
- Remote USB 66
- Local/Remote USB overview 67
- Auto-remoting 67
- Supported USB devices 68
- Remoting USB microphones 68
- Unique smart card handling 69
- Verifying the USB data 72
- Directory file format 73
- Auto-launching connections 76
- HPRemote log format 77
- Agent design issues 81
- Administrator alerts 82
- Sample agent 83
- Connection 88
- RGS security features 88
- Full-screen crosshair cursors 90
- 9 RGS properties 92
- Property syntax 93
- RGS Receiver properties 94
- RGS Receiver properties 83 95
- Experience properties 96
- Browser properties 97
- Audio properties 97
- Microphone properties 97
- USB properties 98
- Network properties 98
- Hotkey properties 99
- Clipboard properties 100
- Logging properties 100
- Registration properties 101
- Proxy server properties 101
- 90 Chapter 9 RGS properties 102
- RGS Sender properties 103
- 92 Chapter 9 RGS properties 104
- RGS Sender properties 93 105
- 94 Chapter 9 RGS properties 106
- RGS support matrix 107
- Keyboard locale support 109
- Application support 110
- B Troubleshooting 111
- RGS Sender network timeout 112
- Network timeout issues 113
- Troubleshooting Remote Audio 114
- Troubleshooting Remote USB 116
- RGS error messages 117
- RGS error messages 107 119
- CHP support 120
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