HP Remote Graphics Software (RGS) Instrukcja Użytkownika Pobierz pdf (Strona 113)

and the maximum of

{ Rgsender.Network.Timeout.Error AND Rgsender.Network.Timeout.Dialog }

For example, if the RGS Sender error timeout property is 30 seconds and the RGS Receiver error timeout

property is 20 seconds, the RGS Sender will use 20 seconds for its sync pulse timeout because 20 seconds is

the minimum of both. If the user adjusts the RGS Receiver error timeout property to 60 seconds, the RGS

Sender will use a value of 30 seconds for sync pulse timeout because, again, 30 seconds is the minimum of

both error timeouts.

If a RGS Sender sync pulse timeout occurs, the RGS Sender will terminate its connection to the RGS Receiver.

Unlike the local computer, which displays warning and error messages, the remote computer does not

display a message prior to terminating the connection. The user must initiate a reconnection from the RGS

Receiver to the RGS Sender to restore connectivity.

A relatively small RGS Sender error timeout property is recommended. If the RGS Receiver and Sender

connectivity is impacted by a network disruption, the RGS Sender can take as long as its error timeout

property to determine the connectivity loss, and fully terminate the connection. During the time from the

actual network disruption until the RGS Sender error timeout expires, the remote computer will not send

image updates to any other local computers (if the RGS Server is serving multiple RGS Receiver connections).

This will impact the interactivity of other users for no apparent reason. After the RGS Sender error timeout

expires, the RGS Sender will terminate the faulty connection, and continue updating the other RGS Receivers.

Network timeout issues

Listed below are several timeout-related issues and their potential causes.

●

Remote Display Window repeatedly dims and displays a connection warning message—This is likely

caused by frequent network disruptions between the RGS Receiver and Sender. The dimming of the

display serves as a notification to the user that the Remote Display Window may contain stale

information. If frequent notifications are annoying, and the network issues do not improve, see the

section

Network settings on page 36 and adjust the RGS Receiver’s warning timeout value found on the

RGS Receiver Control Panel or the property Rgreceiver.Network.Timeout.Warning.

●

The Remote Display Window dims, and the local computer disconnects, and displays a “Connection

closed” error dialog, but the user can often immediately connect again—Most likely the network

connectivity between the RGS Receiver and Sender was temporarily lost. Other possible problems

include:

◦

The RGS Sender unexpectedly terminated.

◦

The remote computer experienced a failure.

◦

The remote computer CPU utilization prevented the RGS Sender from making progress.

◦

The length of this connectivity loss exceeded the RGS Receiver’s error timeout value, controlled by

the RGS Receiver’s Rgreceiver.Network.Timeout.Error property, so the RGS Receiver disconnected.

If this condition persists, it is possible that network disruptions are exceeding the RGS Receiver error

timeout value. If this is a network issue and is not resolvable, consider adjusting the error timeout of the

RGS Receiver to reduce RGS Receiver disconnection. Additionally, the RGS Sender timeout might need to

be increased too. See

Network settings on page 36 for further details.

●

When connecting to a Linux remote computer, the PAM authentication dialog displayed by the local

computer does not appear long enough to enter the user’s credentials such as username and

password—This is likely caused by the RGS Receiver’s dialog timeout value being too small. See the

section

Network properties on page 86 for further details on setting timeouts. The user should first

check the RGS Receiver Control Panel to determine the Network dialog timeout setting and adjust as

appropriate.

Potential issues and suggestions 101

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