
Problem Solution
Cannot load the cleaning cartridge.
• Make sure you are using a DDS cleaning cartridge.
(See
“Cleaning the tape drive”on page 42.)
• Contact
your service representative.
Errors Displ
ayed on Front Panel
“!” in autoloader operator panel inventory display
Export the cartridge with the "!" and inspect it for
damage. If it is damaged or if it has exceeded
its
usage life, then discard it. Otherwise, clean
the drive and try to use the cartridge again. See
“Cleaning the tape drive”onpage42. If thesame
cartridge generates the "!" again then discard that
cartridge.
See
“Operator control panel (OCP) overview” on page 29
for more information.
There is an error code on the LCD or the error LCD is lit Look up the e rror code, try to re-
solve the failure, and power cyc le (see
“Autoloader error codes” on page 58).
SCSI ID
Changed drive SCSI ID, but the host server does not
recognize the new ID.
• Make sure that all SCSI devices on the same bus
have unique ID numbers.
•
Reboot the host server.
• If the
SCSI bus is narrow (50-pin) only SCSI IDs 0
through 7 are available.
•
Cyclepower on theautoloader.
Autoloader Performance
The a
utoloader is not efficiently backing up data.
• Mak
e
sure the autoloader and tape drive are
on
t
heir own SCSI bus and not daisy-chained
to
another tape drive or to the hard drive being
ba
cked up .
•
Ma
ke sure the autoloader is connected to a LVDS
S
CSI bus and there are no SE devices on the
s
amebus,because this will causethe entire bus
t
o
negotiate down to SE speed.
• Use
an Ultra160 or Ultra320 SCSI bus and
high-quality LVDS cabling with the DAT 72X10
1U
autoloader.
• Do not
connect the autoloader to a narrow SCSI
bus.
•
Try a new cartridge. A marginal cartridge can
cause performance problems due to bad spots on
the tape requiring retries.
•
Backing up data that compresses poorly or is
already compressed will lower performance.
•
Check the size of the files. Small file size c an
impact performance.
•
Confirm that the backup application is utilizing
block sizes of 32 KB. Refer to the backup
application documentation for detail s.
•
Make sure the backup server has enough memory
and processing power to handle the bandwidth of
the backup or restore.
•
Clean the tape drive. See
“Cleaning the tape drive” on page 42
for instructions.
Media Attention LED Issues
54
Troubleshooting
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