HP OfficeConnect Firewall Series Instrukcja Użytkownika Pobierz pdf (Strona 136)

Appendix 21. SAFETY INFORMATION OfficeConnect VPN Firewall User’s Manual

122

under the Product Support heading at http://www.3com.com/

Software Upgrades are the feature releases that follow the software

version included with your original product. In order to access upgrades

and related documentation you must first purchase a service contract

from 3Com or your reseller.

3Com offers telephone, e-mail and internet access to technical support and

repair services. To access these services for your region, use the appropriate

telephone number, URL or e-mail address from the list below. You will find a

current directory of support telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits,

you must first register your product at

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the following information

ready:

 Product model name, part number, and serial number

 A list of system hardware and software, including revision level

 Diagnostic error messages

 Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return

authorization number (RMA). Products sent to 3Com, without authorization

numbers clearly marked on the outside of the package, will be returned to the

sender unopened, at the sender’s expense. If your product is registered and

under warranty, you can obtain an RMA number online at

http://eSupport.3com.com/. First time users will need to apply for a user name

and password.

Telephone numbers are correct at the time of publication. Find a current

directory of support telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

Country

Telephone Number

Asia, Pacific Rim Telephone Technical Support and Repair

Australia

1800 075 316

Hong Kong

2907 0456

India

000 800 440 1193

Indonesia

001 803 852 9825

Japan

03 3507 5984

Malaysia

1800 812 612

New Zealand

0800 450 454

Philippines

1800 144 10220 or

029003078

PR of China

800 810 0504

Singapore

800 448 1433

South. Korea

080 698 0880

Taiwan

00801 444 318

Thailand

001 800 441 2152

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